---
title: "Calabrio Work Force Management (WFM)"
ocid: "ocds-b5fd17-f5cadc64-879f-4b31-93fb-de3b29935de3"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f5cadc64-879f-4b31-93fb-de3b29935de3"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f5cadc64-879f-4b31-93fb-de3b29935de3.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-f5cadc64-879f-4b31-93fb-de3b29935de3.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "THE NORTH YORKSHIRE COUNCIL"
published: "2026-03-25"
---

# Calabrio Work Force Management (WFM)

Buyer: THE NORTH YORKSHIRE COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-f5cadc64-879f-4b31-93fb-de3b29935de3

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## Summary

The procurement process initiated by The North Yorkshire Council involves the direct award of a contract for Calabrio Work Force Management (WFM) software, aimed at enhancing Ancillary Services for a Mitel Contact Centre. Classified under the Software package and information systems category, this contract is valued at £241,896 GBP. The project is located in Yorkshire and the Humber, United Kingdom, and the procurement method utilised is a direct award, with the award phase now complete. The contract will run from 1st March 2026 to 31st March 2031, following a tender period that concluded on 28th February 2026.

This procurement presents significant opportunities for businesses with expertise in workforce management softwares, particularly those accustomed to working with large-scale contact centres. While the procurement method was a direct award, other businesses in the software sector can look forward to similar future opportunities with organisations like The North Yorkshire Council, especially if they can offer unique or advanced management solutions. Although the contract was awarded to Opus Business Systems Limited, SMEs and social enterprises could consider partnering or developing capabilities to compete in similar bids where possible.

## Notice

Ancillary Services for a Mitel Contact Centre. Calabrio work force management (WFM) software provides, reporting & management information, forecasting demand management, resource availability management, skills matching, shift management, time recording management, intelligent adherence and leave management for the contact centre.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1c5cb3bb-990f-45ef-8053-543427792691 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Mar 2026 |
| Submission deadline | 28 Feb 2026 |
| Future notice date | Not specified |
| Award date | 1 Mar 2026 |
| Contract period | 1 Mar 2026 - 31 Mar 2031 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £241,896 |
| Lots value | Not specified |
| Awards value | £241,896 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE NORTH YORKSHIRE COUNCIL |
| Locality | NORTHALLERTON |
| Post town | Darlington |
| Postcode | DL7 8AD |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE2 North Yorkshire |
| ITL 3 | TLE22 North Yorkshire |
| Local authority | North Yorkshire |
| Electoral ward | Romanby |
| Westminster constituency | Richmond and Northallerton |
| Delivery location | TLE Yorkshire and The Humber |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | OPUS BUSINESS SYSTEMS LIMITED T/A OPUS TELECOMS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 25 Mar 2026 at 14:00 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1c5cb3bb-990f-45ef-8053-543427792691

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/1c5cb3bb-990f-45ef-8053-543427792691
  25th March 2026 - Awarded contract notice on Contracts Finder
- https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=101770&B=UK
  CALL-OFF INITIAL PERIOD: 3 Years (36 -month contract term) CALL-OFF OPTIONAL EXTENSION PERIOD 1 +1 Years (12 + 12 months)
- https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/104117
  User / Company

## Notice URLs

- https://www.northyorks.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f5cadc64-879f-4b31-93fb-de3b29935de3. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f5cadc64-879f-4b31-93fb-de3b29935de3.json.