---
title: "Adult Social Care Case Management System - Paris Extension (Civica Care Records)"
ocid: "ocds-b5fd17-f5dffbef-4f1a-49c9-a26a-62844e2dba66"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f5dffbef-4f1a-49c9-a26a-62844e2dba66"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f5dffbef-4f1a-49c9-a26a-62844e2dba66.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-f5dffbef-4f1a-49c9-a26a-62844e2dba66.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "ISLE OF WIGHT COUNCIL"
published: "2025-12-31"
---

# Adult Social Care Case Management System - Paris Extension (Civica Care Records)

Buyer: ISLE OF WIGHT COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-f5dffbef-4f1a-49c9-a26a-62844e2dba66

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## Summary

The Isle of Wight Council has completed a procurement process for an Adult Social Care Case Management System, specifically extending the current Civica Care Records (Paris) system. This initiative falls under the software package and information systems category, as well as IT services. The procurement was conducted via direct award under the CCS RM6285 framework due to compatibility needs, with the aim to avoid disproportionate technical difficulties, additional costs, and resource expenditure. The process culminated in an award announced on 31st December 2025, with a contract period from 18th December 2025 to 17th December 2027. Located in the South East of England, this procurement targets goods and services delivery tailored to maintaining the continuity of the current system to support upcoming re-procurement opportunities.

This tender represents significant opportunities for established software and IT services businesses, particularly those skilled in system maintenance and extension to fit existing infrastructures. The contract, valued at £332,230 if the extension period is utilised, is particularly advantageous for larger enterprises like Civica UK Ltd that can demonstrate proficiency in delivering seamless system integrations and handling complex technical specifications. While the procurement method applied here is not open to a competitive tender, future opportunities might arise as the Isle of Wight Council plans for formal re-procurement. This scenario presents potential for businesses to position themselves favourably by showcasing innovation in integrated software solutions and backward-compatible system upgrades.

## Notice

The IW NHS Trust chose to change their shared Civica Paris solution to a new product which left IWC with no alternative to go direct to the supplier as IWC was not given the option to continue the contractual arrangements of a shared solution. The public contract concerns the supply of goods, services, or works by the existing supplier which are intended as an extension to, or partial replacement of, existing goods, services, or works in circumstances where- (a) A change in supplier would result in the contracting authority receiving goods, services, or works that are different from, or incompatible with, the existing goods, services, or works. Specifically, moving to another provider would incur huge additional costs and require significant resources and time which we do not have and the overriding requirement is to provide an appropriate case management system. (b) The difference or incompatibility would result in disproportionate technical difficulties in operation or maintenance. Staying with the current provider ensures continuity and compatibility, allowing us the necessary time to reprocure formally. This provision provides time required to re-procure the requirement via a formal procurement process. Procured via Direct Award under CCS RM6285. Additional information: Initial term value is PS217,856 and if the extension is used (1 year) this increases the total to PS332,230

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/86088ae9-dc7e-4fe6-ac90-a06d6f855a20 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 31 Dec 2025 |
| Submission deadline | 17 Dec 2025 |
| Future notice date | Not specified |
| Award date | 17 Dec 2025 |
| Contract period | 18 Dec 2025 - 17 Dec 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £332,230 |
| Lots value | Not specified |
| Awards value | £217,856 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ISLE OF WIGHT COUNCIL |
| Locality | NEWPORT |
| Post town | Portsmouth |
| Postcode | PO30 1UD |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ3 Hampshire and Isle of Wight |
| ITL 3 | TLJ34 Isle of Wight |
| Local authority | Isle of Wight |
| Electoral ward | Newport Central |
| Westminster constituency | Isle of Wight West |
| Delivery location | TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CIVICA |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 31 Dec 2025 at 15:10 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/86088ae9-dc7e-4fe6-ac90-a06d6f855a20

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/86088ae9-dc7e-4fe6-ac90-a06d6f855a20
  31st December 2025 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.iow.gov.uk

## Provenance

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