---
title: "ITSM Contract 2025 (Ivanti)"
ocid: "ocds-b5fd17-f5ecfdbb-d8f1-4bf3-b8cc-aa378cf3ffbf"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f5ecfdbb-d8f1-4bf3-b8cc-aa378cf3ffbf"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f5ecfdbb-d8f1-4bf3-b8cc-aa378cf3ffbf.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-f5ecfdbb-d8f1-4bf3-b8cc-aa378cf3ffbf.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "THE ROYAL BOROUGH OF KINGSTON UPON THAMES"
published: "2025-05-09"
---

# ITSM Contract 2025 (Ivanti)

Buyer: THE ROYAL BOROUGH OF KINGSTON UPON THAMES  
Current stage: Award  
OCID: ocds-b5fd17-f5ecfdbb-d8f1-4bf3-b8cc-aa378cf3ffbf

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## Summary

The Royal Borough of Kingston upon Thames has recently completed a procurement process for their IT Service Manager (ITSM) system contract, specifically using Ivanti software. The procurement, classified under the computer support and consultancy services sector, involves UK-based delivery with services to be provided in England. This direct award process was finalised with an awarded value of £147,327 and has moved to the Award stage as of 2nd May 2025. The contract period is set to begin on 1st June 2025 and conclude on 31st May 2026. This contract supports internal IT operations for the Council, addressing incident management and support requests.

Opportunities for business growth in relation to this procurement are particularly favourable for small and medium-sized enterprises (SMEs) specialising in IT consultancy and support services. Businesses like Bytes Software Services, which was selected as the supplier, would be well-suited to engage in similar future opportunities due to their capacity to handle comprehensive IT support for municipal entities. The selection criteria emphasised direct procurement, creating a streamlined process for firms adept at highly specialised, niche market solutions. This tender highlights the potential for growth in the public sector IT services market, attracting businesses focused on IT infrastructure and support.

## Notice

The IT Service Manager (ITSM) system is an internally facing system to provide IT support to Council workers & Partner requests and incidents that are logged through the ITSM system for resolution.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/60fd6506-2d8b-4d2f-b32d-23aa769cf568 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 May 2025 |
| Submission deadline | 30 Apr 2025 |
| Future notice date | Not specified |
| Award date | 1 May 2025 |
| Contract period | 31 May 2025 - 31 May 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £147,327 |
| Lots value | Not specified |
| Awards value | £147,327 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE ROYAL BOROUGH OF KINGSTON UPON THAMES |
| Locality | KINGSTON UPON THAMES |
| Post town | Kingston upon Thames |
| Postcode | KT1 1EU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI6 Outer London - South |
| ITL 3 | TLI63 Merton, Kingston upon Thames and Sutton |
| Local authority | Kingston upon Thames |
| Electoral ward | Kingston Town |
| Westminster constituency | Kingston and Surbiton |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BYTES SOFTWARE SERVICES |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72600000 - Computer support and consultancy services

## Release History

- 9 May 2025 at 08:27 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/60fd6506-2d8b-4d2f-b32d-23aa769cf568

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/60fd6506-2d8b-4d2f-b32d-23aa769cf568
  9th May 2025 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.kingston.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f5ecfdbb-d8f1-4bf3-b8cc-aa378cf3ffbf. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f5ecfdbb-d8f1-4bf3-b8cc-aa378cf3ffbf.json.