---
title: "RBGKEW/691 Galaxy Software Support & Hosting, Ticketing System"
ocid: "ocds-b5fd17-f60da982-7fda-4dbc-b6bb-ab1a52bfe479"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f60da982-7fda-4dbc-b6bb-ab1a52bfe479"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f60da982-7fda-4dbc-b6bb-ab1a52bfe479.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-f60da982-7fda-4dbc-b6bb-ab1a52bfe479.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "ROYAL BOTANIC GARDENS, KEW"
published: "2021-04-21"
---

# RBGKEW/691 Galaxy Software Support & Hosting, Ticketing System

Buyer: ROYAL BOTANIC GARDENS, KEW  
Current stage: Award  
OCID: ocds-b5fd17-f60da982-7fda-4dbc-b6bb-ab1a52bfe479

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-f60da982-7fda-4dbc-b6bb-ab1a52bfe479)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-f60da982-7fda-4dbc-b6bb-ab1a52bfe479.json)

## Summary

The procurement process involves the Royal Botanic Gardens, Kew, which has initiated a tender titled "RBGKEW/691 Galaxy Software Support & Hosting, Ticketing System," classified under the industry category of software and information systems. The tender process was conducted as a direct procurement method, taking the form of a Single Tender Action. The contract, worth £32,786.74, began on 1st April 2021 and is scheduled to run until 31st March 2022. The award for this contract was made on 29th March 2021, with the tender period closing on 19th March 2021. The delivery location for the services contracted is in Richmond, England.

This tender presents significant opportunities for businesses specialising in software support and hosting services. Companies that can deliver robust ticketing system solutions and offer ongoing support would be well-positioned to compete. Given that the contract was awarded under a direct approach, suppliers should be prepared to demonstrate their capability to provide high-quality service continuity. Specifically, larger firms with experience in managing similar contracts may have a competitive advantage in this procurement process.

## Notice

Provide support and hosting for Kew's ticketing system. Single Tender Action on the grounds that it is: An extension to an existing contract to ensure continuity of service whilst a competitive tender exercise is carried out, where it can be demonstrated that the delay in mounting a competitive exercise was caused by circumstances beyond reasonable control.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1bbffc1a-3420-4a10-8b05-7b6bd496b91a |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Single tender action (below threshold) |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Apr 2021 |
| Submission deadline | 19 Mar 2021 |
| Future notice date | Not specified |
| Award date | 28 Mar 2021 |
| Contract period | 31 Mar 2021 - 31 Mar 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £32,786 |
| Lots value | Not specified |
| Awards value | £32,786 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ROYAL BOTANIC GARDENS, KEW |
| Locality | RICHMOND |
| Post town | Twickenham |
| Postcode | TW9 3AB |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI7 Outer London - West and North West |
| ITL 3 | TLI75 Hounslow and Richmond upon Thames |
| Local authority | Richmond upon Thames |
| Electoral ward | Kew |
| Westminster constituency | Richmond Park |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GATEWAY TICKETING SYSTEMS |

## CPV Codes

### Divisions

- 22 - Printed matter and related products
- 48 - Software package and information systems

### Codes

- 22459000 - Tickets
- 48000000 - Software package and information systems

## Release History

- 21 Apr 2021 at 09:40 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1bbffc1a-3420-4a10-8b05-7b6bd496b91a

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/1bbffc1a-3420-4a10-8b05-7b6bd496b91a
  21st April 2021 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f60da982-7fda-4dbc-b6bb-ab1a52bfe479. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f60da982-7fda-4dbc-b6bb-ab1a52bfe479.json.