---
title: "Request for Information - Harrow Referral Optimisation Service"
ocid: "ocds-b5fd17-f61ada0e-6d2c-4ed5-b0b6-47f5a151ff9f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f61ada0e-6d2c-4ed5-b0b6-47f5a151ff9f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f61ada0e-6d2c-4ed5-b0b6-47f5a151ff9f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-f61ada0e-6d2c-4ed5-b0b6-47f5a151ff9f.json"
source: "Contracts Finder"
current_stage: "Planning"
buyer: "NHS SHARED BUSINESS SERVICES"
published: "2018-02-15"
---

# Request for Information - Harrow Referral Optimisation Service

Buyer: NHS SHARED BUSINESS SERVICES  
Current stage: Planning  
OCID: ocds-b5fd17-f61ada0e-6d2c-4ed5-b0b6-47f5a151ff9f

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-f61ada0e-6d2c-4ed5-b0b6-47f5a151ff9f)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-f61ada0e-6d2c-4ed5-b0b6-47f5a151ff9f.json)

## Summary

The NHS Harrow Clinical Commissioning Group (CCG) is seeking information regarding the Harrow Referral Optimisation Service, currently in the planning stage. This initiative, classified under health services, aims to enhance the management of primary care referrals and is located in London, United Kingdom. Interested parties are invited to submit their responses to a questionnaire by 5pm on 1st March 2018, with the engagement end date set for the same day. The CCG aims to gather insights to inform potential commissioning options post the pilot service expiration on or before 25th January 2019.

This request for information presents a valuable opportunity for businesses in the healthcare sector, particularly those specialising in referral optimisation and related services. Small and medium-sized enterprises (SMEs) as well as voluntary, community, and social enterprises (VCSEs) would be well-positioned to engage in this process. By contributing their expertise, these organisations can influence the development of future service models and potentially collaborate on delivering enhanced healthcare pathways that align with the CCG's objectives of improving patient outcomes and service efficiency.

## Notice

NHS Harrow Clinical Commissioning Group (CCG) is currently operating a pilot Referral Optimisation Service (managing the process and admin of primary care referrals). The current pilot service is due to expire on or before the 25th January 2019. The CCG is launching a process of consultation around potential commissioning options for future service provision. The CCG has previously identified a number of potential benefits relating to referral optimisation: Improving Commissioning Outcomes: Aligning care pathways for better quality of care and patient experience * Strengthen Community and integrated care pathways aligning to the whole systems integrated care * Ensuring referrals are directed to the most appropriate provider, reducing costs and time delays associated with onward referrals * Improve the management of complex patients; identifying patients with complex needs and co - morbidities. * Use of a standard set of referral protocols in line with evidence based medicine best practice guidelines (NICE compliant) * Improving practice access to referral information to help them improve and embed best clinical practice and knowledge of local services Management Information and Business intelligence: To improve the data capture of activity on all referrals in real time Improve the quality of data that is obtained from various business intelligence collecting platforms such as SUS and individual GP practices Contributing to improving patient's experience and outcomes of care primary and secondary care Providing a common, accessible and central point for support and advise for patients on bookings Support delivery of NHS Constitutional Standard targets To develop a body of expertise and guidance about local services The CCG wishes to invite potentially interested providers of referral optimisation services to respond to the attached questionnaire. * Collate considerations from providers' point of view on market development, risk, skills and capacity, etc. * Assess the types of collaboration that might be possible between providers to deliver this service * Gain feedback on the current service model and any alternative solutions Organisations are asked to review the attached Service Specification and complete the attached questionnaire to be returned to Greg Reide; greg_reide@nhs.net and Katherine Emmerton katherine.emmerton@nhs.net by 5pm on 1st March 2018 Please note - Harrow CCG is issuing this notice as a request for information only. This notice does not represent an invitation to tender, nor is it a request for formal expressions of interest. Additional information: Organisations are asked to review the attached Service Specification and complete the attached questionnaire to be returned to Greg Reide; greg_reide@nhs.net and Katherine Emmerton katherine.emmerton@nhs.net by 5pm on 1st March 2018 Please note - Harrow CCG is issuing this notice as a request for information only. This notice does not represent an invitation to tender, nor is it a request for formal expressions of interest.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/558da284-8846-4358-a063-dd254b58c6db |
| Notice type | Market Engagement Notice |
| Procurement type | Standard |
| Procurement category | Not specified |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Feb 2018 |
| Submission deadline | Not specified |
| Future notice date | 1 Mar 2018 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planning |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS SHARED BUSINESS SERVICES |
| Locality | SALFORD |
| Post town | Manchester |
| Postcode | M50 2UW |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD34 Greater Manchester South West |
| Local authority | Salford |
| Electoral ward | Quays |
| Westminster constituency | Salford |
| Delivery location | TLI London |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85100000 - Health services

## Release History

- 15 Feb 2018 at 14:49 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/558da284-8846-4358-a063-dd254b58c6db

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/558da284-8846-4358-a063-dd254b58c6db
  15th February 2018 - Early engagement notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/c75f902c-e363-415a-bbc4-002736896b93
  HEROS Service Specification
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/ea544365-756a-40e4-bc13-fde89be06096
  Request for Information Questionnaire

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f61ada0e-6d2c-4ed5-b0b6-47f5a151ff9f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f61ada0e-6d2c-4ed5-b0b6-47f5a151ff9f.json.