---
title: "Web Forms with a Customer Database"
ocid: "ocds-b5fd17-f620313c-c44e-48e9-9251-91062af00d72"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f620313c-c44e-48e9-9251-91062af00d72"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f620313c-c44e-48e9-9251-91062af00d72.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-f620313c-c44e-48e9-9251-91062af00d72.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "BURY COUNCIL"
published: "2018-05-21"
---

# Web Forms with a Customer Database

Buyer: BURY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-f620313c-c44e-48e9-9251-91062af00d72

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-f620313c-c44e-48e9-9251-91062af00d72)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-f620313c-c44e-48e9-9251-91062af00d72.json)

## Summary

Bury Council is initiating a public procurement process for the contract titled "Web Forms with a Customer Database", which seeks to replace its existing Customer Relationship Management (CRM) system. This tender falls under the software package and information systems industry category and is located in the North West region of England. The procurement method employed for this opportunity is the open procedure, with the tender submission deadline set for 12 noon on 7th June 2017. The contract is expected to run from 20th July 2017 to 20th July 2020.

This tender presents a significant opportunity for small to medium-sized enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) organisations that specialise in IT services, software development, and customer relationship management systems. Companies that can offer innovative solutions for integrating back office systems and providing customer interaction capabilities will be particularly well-suited to compete for this contract, ultimately helping them to expand their business within the public sector.

## Notice

Bury Council is seeking to replace its long established Customer Relationship Management (CRM) system. The replacement system will be required to manage customer contact via the Council's Self Serve website, a dedicated customer contact centre and number of reception areas across the borough. The system will be required to manage a broad spectrum of services across the whole of the council's portfolio and will need to achieve deep integration with numerous back office systems, third party systems and other supporting applications. In addition to taking information from the customer, the system should also be capable of delivering status updates, details of previously reported incidents etc. The system should be underpinned by a database that can provide a "customer view" to contact centre staff and historical information to customers via a customer portal. If you wish to express an interest in this opportunity please visit The Chest e-tendering system. www.the-chest.org.uk. The closing time for completed tender submissions, via The Chest, is 12 noon on Wednesday 7th June 2017.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/71eb4b6c-1ec3-4402-9db2-0467b10e7138 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 May 2018 |
| Submission deadline | 7 Jun 2017 |
| Future notice date | Not specified |
| Award date | 14 Feb 2018 |
| Contract period | 15 Feb 2018 - 14 Feb 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £200,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BURY COUNCIL |
| Locality | BURY |
| Post town | Bolton |
| Postcode | BL9 0SW |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD37 Greater Manchester North East |
| Local authority | Bury |
| Electoral ward | Bury East |
| Westminster constituency | Bury North |
| Delivery location | TLD North West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FIRMSTEP |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 21 May 2018 at 14:45 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/71eb4b6c-1ec3-4402-9db2-0467b10e7138
- 5 May 2017 at 13:49 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/71eb4b6c-1ec3-4402-9db2-0467b10e7138

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/71eb4b6c-1ec3-4402-9db2-0467b10e7138
  5th May 2017 - Opportunity notice on Contracts Finder

## Notice URLs

- http://www.bury.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f620313c-c44e-48e9-9251-91062af00d72. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f620313c-c44e-48e9-9251-91062af00d72.json.