--- title: "BCHC-21-0042 Provision of a Patient Experience Portal" ocid: "ocds-b5fd17-f625914a-1c5b-41a6-839a-4f3c4f7e6847" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f625914a-1c5b-41a6-839a-4f3c4f7e6847" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f625914a-1c5b-41a6-839a-4f3c4f7e6847.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-f625914a-1c5b-41a6-839a-4f3c4f7e6847.json" source: "Contracts Finder" current_stage: "Tender" buyer: "BIRMINGHAM COMMUNITY HEALTHCARE" published: "2022-08-17" --- # BCHC-21-0042 Provision of a Patient Experience Portal Buyer: BIRMINGHAM COMMUNITY HEALTHCARE Current stage: Tender OCID: ocds-b5fd17-f625914a-1c5b-41a6-839a-4f3c4f7e6847 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-f625914a-1c5b-41a6-839a-4f3c4f7e6847) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-f625914a-1c5b-41a6-839a-4f3c4f7e6847.json) ## Summary The Birmingham Community Healthcare NHS Foundation Trust is looking for a software solution to manage patient experience feedback. The tender, titled "BCHC-21-0042 Provision of a Patient Experience Portal," falls under the industry category of Software package and information systems. The procurement stage is currently active, with a tender deadline on 22nd August 2022 and contract period starting on 3rd October 2022 and ending on 2nd October 2024, providing an opportunity for businesses specialising in software solutions to offer their services in the United Kingdom. This tender by Birmingham Community Healthcare NHS Foundation Trust presents opportunities for SMEs and VCSEs to provide a Patient Experience Platform. Businesses in the software industry would find this opportunity well-suited for growth. The procurement method details are not applicable in this case. Interested businesses should consider the deadline of 22nd August 2022 for submitting their bids to enhance patient experience services in the healthcare sector. ## Notice Birmingham Community Healthcare NHS Foundation Trust (BCHC) requires a software solution to record, report and analyse on Patient Experience feedback and information. The Patient Experience Platform is required to:- * Provide an effective approach and methodology to gaining real-time feedback across all trust services including inpatients, outpatients and community services that that incorporates FFT and a patient and service user experience data collection. * Provide as optional SMS FFT service, that would be specific to the needs of each Division and funded by them in addition to this contract. * Support the integration of feedback collected from other sources and companies e.g. Surveys undertake on attend anywhere Platform. Enable the generation of timely, robust and reliable reports about patient experience and service user experience at the service delivery level. Generate information that provides assurance to the Board of Directors about patient and service user experience provided. Full details of the requirement can be found in the Invitation to Tender Documents. Additional information: Please access the opportunity via our Procurement portal on the link below. The project reference is BCHC-21-0042. Bidders may need to select Birmingham Community as the Organisation if not visible. https://procontract.due-north.com/Advert?advertId=8bb98134-6c1d-ed11-8117-005056b64545 ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/678043e1-c53e-430d-acdf-4bea1a0e79f6 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Goods | | Procurement method | Not Specified | | Procurement method details | Not applicable | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 17 Aug 2022 | | Submission deadline | 22 Aug 2022 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 2 Oct 2022 - 2 Oct 2024 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £56,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | BIRMINGHAM COMMUNITY HEALTHCARE | | Locality | BIRMINGHAM | | Post town | Birmingham | | Postcode | B7 4BN | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG3 West Midlands | | ITL 3 | TLG31 Birmingham | | Local authority | Birmingham | | Electoral ward | Nechells | | Westminster constituency | Birmingham Ladywood | | Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) | ## CPV Codes ### Divisions - 48 - Software package and information systems ### Codes - 48000000 - Software package and information systems ## Release History - 17 Aug 2022 at 08:54 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/678043e1-c53e-430d-acdf-4bea1a0e79f6 - 16 Aug 2022 at 13:59 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/a778e60b-e4c1-4153-90fc-53e53b5df4f3 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/678043e1-c53e-430d-acdf-4bea1a0e79f6 17th August 2022 - Opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/a778e60b-e4c1-4153-90fc-53e53b5df4f3 16th August 2022 - Opportunity notice on Contracts Finder ## Notice URLs - http://www.bhamcommunity.nhs.uk - https://procontract.due-north.com/Advert?advertId=8bb98134-6c1d-ed11-8117-005056b64545 ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f625914a-1c5b-41a6-839a-4f3c4f7e6847. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f625914a-1c5b-41a6-839a-4f3c4f7e6847.json.