---
title: "Relations Management System to host PPC"
ocid: "ocds-b5fd17-f63b09c6-5f96-4c0e-a167-4511588edc14"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f63b09c6-5f96-4c0e-a167-4511588edc14"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f63b09c6-5f96-4c0e-a167-4511588edc14.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-f63b09c6-5f96-4c0e-a167-4511588edc14.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "BUSINESS ENERGY AND INDUSTRIAL STRATEGY"
published: "2021-05-18"
---

# Relations Management System to host PPC

Buyer: BUSINESS ENERGY AND INDUSTRIAL STRATEGY  
Current stage: Award  
OCID: ocds-b5fd17-f63b09c6-5f96-4c0e-a167-4511588edc14

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-f63b09c6-5f96-4c0e-a167-4511588edc14)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-f63b09c6-5f96-4c0e-a167-4511588edc14.json)

## Summary

The procurement process involves the Business Energy and Industrial Strategy, seeking to implement a Relations Management System to manage communications for the Prompt Payment Code signatories. This project falls within the IT services sector, with a contract value of £111,228.77. The procurement method used was a single tender action, classified under direct procurement. The tender was published on 18 May 2021, while the contract was awarded on 26 April 2021, and will commence on 3 May 2021, lasting until 2 May 2025. This initiative will be executed at the agency's headquarters located at 1 Victoria Street, London, SW1H 0ET.

This tender presents significant opportunities for businesses, particularly small and medium-sized enterprises (SMEs) and voluntary community sector enterprises (VCSEs) specialise in IT services, software development, and consulting. Companies well-suited to compete will likely have experience in delivering case management systems that can integrate with web platforms and handle substantial data management and reporting needs. The emphasis on adaptability and future-proofing the system creates room for innovative solutions that meet the evolving requirements of the Business Energy and Industrial Strategy.

## Notice

We need to procure a case management system to host the Prompt Payment Code signatories, manage enquiries and integrate with our website via forms. The system will need to be separate from our existing case management system which is used to manage the SBC complaints and enquiries. We need this because the code is voluntary and is separate from our statutory responsibilities and that data needs to be maintained separately. We are currently managing our signatories through outlook and the number of emails stored in outlook have made the system unstable. We are receiving a large number of emails and we need a case management system to maintain and store this information on. We need a Case Management System which will store our signatories information and maintain our action plans. The system will need to be adaptable in the future and will need to be able to produce management information reports. We will need to integrate our case management system with our website which will allow companies to contact us via our website and we can manage the enquiry directly through our case management system. iCasework is the most suited supplier through crown commercial service framework as we will be able to develop the case management system to our own needs and we will be able to use the system as a database which is what we require.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/fd13a979-e2a7-4de9-b884-6884dd9bd33d |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Single tender action (below threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 May 2021 |
| Submission deadline | 26 Apr 2021 |
| Future notice date | Not specified |
| Award date | 25 Apr 2021 |
| Contract period | 2 May 2021 - 2 May 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £111,228 |
| Lots value | Not specified |
| Awards value | £111,228 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BUSINESS ENERGY AND INDUSTRIAL STRATEGY |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 0ET |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CIVICA |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 18 May 2021 at 14:19 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/fd13a979-e2a7-4de9-b884-6884dd9bd33d

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/fd13a979-e2a7-4de9-b884-6884dd9bd33d
  18th May 2021 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f63b09c6-5f96-4c0e-a167-4511588edc14. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f63b09c6-5f96-4c0e-a167-4511588edc14.json.