---
title: "Contract for the provision of Amazon Connect Telephony for NHS North of England Care System Support (NECS)"
ocid: "ocds-b5fd17-f64b8cd1-8e4f-464f-9b62-0dc8e828598f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f64b8cd1-8e4f-464f-9b62-0dc8e828598f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f64b8cd1-8e4f-464f-9b62-0dc8e828598f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-f64b8cd1-8e4f-464f-9b62-0dc8e828598f.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT"
published: "2026-03-11"
---

# Contract for the provision of Amazon Connect Telephony for NHS North of England Care System Support (NECS)

Buyer: NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT  
Current stage: Award  
OCID: ocds-b5fd17-f64b8cd1-8e4f-464f-9b62-0dc8e828598f

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## Summary

NHS South, Central and West Commissioning Support Unit has completed a procurement process to award a contract to Amazon Web Services EMEA SARL (UK Branch) for the provision of Amazon Connect Telephony. This project is aimed at supporting NHS North of England Care System Support (NECS) and falls under the telecommunications services sector (CPV 64200000). Using a selective procurement method via the Crown Commercial Services G-Cloud 14 RM1557.14 framework, the tender was initiated on 12th January 2026 and awarded on 27th February 2026. The contract period runs from 1st March 2026 to 31st March 2027, covering regions in the North East, North West, and Yorkshire and the Humber in the United Kingdom, with a total value of £50,000 GBP.

This award presents significant growth opportunities for businesses involved in cloud software and telecommunications services. The procurement, conducted under PCR2015, favours small and medium-sized enterprises (SMEs), although it was ultimately awarded to a large-scale supplier. Businesses specialising in cloud-based telephony solutions might find similar future opportunities in the NHS sector lucrative, particularly those with experience in providing scalable and secure telephony solutions. Companies keen on exploring such prospects are encouraged to register their interest through the designated SCW E-Procurement website.

## Notice

NHS South, Central and West Commissioning Support Unit (SCW) has awarded a contract for Amazon Connect Telephony contract title to Amazon Web Services EMEA SARL (UK Branch) on behalf of NHS North of England Commissioning Support Unit (NECS). This requirement has been procured via Crown Commercial Services (CCS) G-Cloud 14 RM1557.14 Framework (Lot 2 - Cloud Software) under PCR2015.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/9518c69b-8363-4117-81bb-a7c6b95d205c |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Mar 2026 |
| Submission deadline | 12 Jan 2026 |
| Future notice date | Not specified |
| Award date | 27 Feb 2026 |
| Contract period | 1 Mar 2026 - 31 Mar 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £50,000 |
| Lots value | Not specified |
| Awards value | £50,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT |
| Locality | EASTLEIGH |
| Post town | Southampton |
| Postcode | SO50 5PB |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ3 Hampshire and Isle of Wight |
| ITL 3 | TLJ35 South Hampshire |
| Local authority | Eastleigh |
| Electoral ward | Eastleigh Central |
| Westminster constituency | Eastleigh |
| Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | AMAZON WEB SERVICES EMEA SARL, UK BRANCH |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services

### Codes

- 64200000 - Telecommunications services

## Release History

- 11 Mar 2026 at 13:52 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/9518c69b-8363-4117-81bb-a7c6b95d205c

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/9518c69b-8363-4117-81bb-a7c6b95d205c
  11th March 2026 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://health-family.force.com/s/Welcome
- https://www.scwcsu.nhs.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f64b8cd1-8e4f-464f-9b62-0dc8e828598f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f64b8cd1-8e4f-464f-9b62-0dc8e828598f.json.