---
title: "Service Owner Management and Governance of the Contact Centre as a Service (CcaaS) contract"
ocid: "ocds-b5fd17-f6548037-3883-426b-916b-63694972ba0d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f6548037-3883-426b-916b-63694972ba0d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f6548037-3883-426b-916b-63694972ba0d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-f6548037-3883-426b-916b-63694972ba0d.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEFRA"
published: "2024-01-11"
---

# Service Owner Management and Governance of the Contact Centre as a Service (CcaaS) contract

Buyer: DEFRA  
Current stage: Award  
OCID: ocds-b5fd17-f6548037-3883-426b-916b-63694972ba0d

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-f6548037-3883-426b-916b-63694972ba0d)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-f6548037-3883-426b-916b-63694972ba0d.json)

## Summary

The Department for Environment, Food and Rural Affairs (DEFRA) has awarded a contract for "Service Owner Management and Governance of the Contact Centre as a Service (CcaaS) contract" to Methods Business and Digital Technology Ltd. The contract falls under the services category of general management consultancy services. The procurement method used was selective, calling off from a framework agreement. The contract period is from 9th January 2024 to 28th March 2024, with a contract value of £99,112. The tender took place in London with a closing date on 5th January 2024.

This awarded contract for managing a CcaaS contract offers business growth opportunities in management consultancy services. Businesses with expertise in service owner roles and collaborative ways of working are well-suited to compete. Methods Business and Digital Technology Ltd. was the successful supplier in this tender process, indicating a potential for similar businesses to engage in future contracts within the consultancy services sector. The procurement process underscores DEFRA's commitment to innovative service management practices in the public sector, creating avenues for collaboration and growth for service providers.

## Notice

Defining the service owner role for the Contact Centre as a Service (CcaaS) contract and developing a blueprint for collaborative ways of working

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/917b1e70-3d79-4f5c-89c2-6eb41296e7ea |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Jan 2024 |
| Submission deadline | 5 Jan 2024 |
| Future notice date | Not specified |
| Award date | 8 Jan 2024 |
| Contract period | 9 Jan 2024 - 28 Mar 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £99,112 |
| Lots value | Not specified |
| Awards value | £99,112 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEFRA |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1P 4DF |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | METHODS BUSINESS AND DIGITAL TECHNOLOGY |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79411000 - General management consultancy services

## Release History

- 11 Jan 2024 at 13:11 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/917b1e70-3d79-4f5c-89c2-6eb41296e7ea

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/917b1e70-3d79-4f5c-89c2-6eb41296e7ea
  11th January 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/ef7458d5-c46f-425d-b501-3e8b6829e36f
  DPEL Service Owner for Contact Centre as a Service 1.0 - Final_Redacted

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f6548037-3883-426b-916b-63694972ba0d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f6548037-3883-426b-916b-63694972ba0d.json.