---
title: "DHSC - Testing Contact Centre"
ocid: "ocds-b5fd17-f667c182-cf23-4caf-8eac-04448d9aa57c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f667c182-cf23-4caf-8eac-04448d9aa57c"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f667c182-cf23-4caf-8eac-04448d9aa57c.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-f667c182-cf23-4caf-8eac-04448d9aa57c.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT OF HEALTH AND SOCIAL CARE : DEPARTMENT OF HEALTH AND SOCIAL CARE"
published: "2020-11-02"
---

# DHSC - Testing Contact Centre

Buyer: DEPARTMENT OF HEALTH AND SOCIAL CARE : DEPARTMENT OF HEALTH AND SOCIAL CARE  
Current stage: Award  
OCID: ocds-b5fd17-f667c182-cf23-4caf-8eac-04448d9aa57c

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-f667c182-cf23-4caf-8eac-04448d9aa57c.json)

## Summary

The Department of Health and Social Care has completed the procurement for the Testing Contact Centre, classified under the CPV code 79512000, which relates to call centre services. This direct procurement method was conducted as a single tender action due to its value of £4,000,000. The tender period ended on 22nd April 2020, and the contract was active from 23rd April 2020 until 31st July 2020, covering delivery locations across the United Kingdom, including the Isle of Man, Guernsey, and Jersey.

This procurement presents significant opportunities for businesses, particularly those in the communications and information technology sectors, who are seeking to expand their service offerings in call centre operations. Given the involvement of a large supplier like Teleperformance Ltd, smaller firms with innovative solutions or niche expertise in call centre management may find viable entry points to collaborate or compete in similar future tenders.

## Notice

DHSC - Testing Contact Centre

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/78100c35-6f6f-4cb8-80b2-c7664651e64d |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Single tender action (below threshold) |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Nov 2020 |
| Submission deadline | 21 Apr 2020 |
| Future notice date | Not specified |
| Award date | 21 May 2020 |
| Contract period | 21 May 2020 - 31 Jul 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £4,000,000 |
| Lots value | Not specified |
| Awards value | £4,000,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT OF HEALTH AND SOCIAL CARE : DEPARTMENT OF HEALTH AND SOCIAL CARE |
| Locality | LIVERPOOL |
| Post town | Liverpool |
| Postcode | L3 9PP |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | City Centre North |
| Westminster constituency | Liverpool Riverside |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TELEPERFORMANCE |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 2 Nov 2020 at 14:25 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/78100c35-6f6f-4cb8-80b2-c7664651e64d
- 14 Sep 2020 at 09:10 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/78100c35-6f6f-4cb8-80b2-c7664651e64d

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/78100c35-6f6f-4cb8-80b2-c7664651e64d
  2nd November 2020 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/3e858089-0a27-4d5f-a894-044a30aab7ca
  Award Letter
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/da80fc30-e216-46fc-8e4b-0056a00a9d3f
  Contract

## Notice URLs

- https://www.gov.uk/government/organisations/crown-commercial-service

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f667c182-cf23-4caf-8eac-04448d9aa57c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f667c182-cf23-4caf-8eac-04448d9aa57c.json.