--- title: "Offsite External Call Handling Services" ocid: "ocds-b5fd17-f67315e8-f673-49cc-96bf-5c7887e6bebe" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f67315e8-f673-49cc-96bf-5c7887e6bebe" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f67315e8-f673-49cc-96bf-5c7887e6bebe.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-f67315e8-f673-49cc-96bf-5c7887e6bebe.json" source: "Contracts Finder" current_stage: "Tender" buyer: "ONGO" published: "2020-03-24" --- # Offsite External Call Handling Services Buyer: ONGO Current stage: Tender OCID: ocds-b5fd17-f67315e8-f673-49cc-96bf-5c7887e6bebe [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-f67315e8-f673-49cc-96bf-5c7887e6bebe) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-f67315e8-f673-49cc-96bf-5c7887e6bebe.json) ## Summary ONGO is seeking proposals for the "Offsite External Call Handling Services," which requires an out-of-hours telephony service to operate during specified times on weekdays and weekends, including bank holidays. This contract, classified under the "Call centre" industry, is set to commence on 1st May 2020 for an initial period of two years, with an option to extend for two additional 12-month periods. The tender period closes on 30th March 2020, and services are to be delivered in the Yorkshire and the Humber region of the United Kingdom, specifically to DN15 6AT. This tender presents a significant opportunity for small and medium enterprises (SMEs) in the telecommunication and call centre sectors, especially those capable of providing flexible staffing solutions to cover the requested out-of-hours service. Businesses that specialise in customer service, including those experienced in managing call centre operations during non-standard hours, would find this contract particularly suitable for growth. Interested companies are encouraged to prepare their submissions promptly to meet the upcoming deadline. ## Notice To provide an out of hours telephony service during Monday to Friday 5pm to 8am and weekend cover from Friday 5pm through to Monday 8am (unless agreed otherwise through formal variation agreed by both parties). It is to include every bank holiday and Christmas closures between Christmas Eve and first working day after New Year. This service is required to operate every day of the year. The contract commencement date will be 1st May 2020 for an initial period of 2 years with the option to extend for a further 2 x 12 month periods at the discretion of ONGO. Additional information: Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f221708a-9395-4ff1-af8f-b8c679a66879 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Works | | Procurement method | Not Specified | | Procurement method details | Other - | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 24 Mar 2020 | | Submission deadline | 30 Mar 2020 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 30 Apr 2020 - 30 Apr 2022 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | ONGO | | Locality | NORTH LINCOLNSHIRE | | Post town | Doncaster | | Postcode | DN15 6AT | | Country | England | | ITL 1 | TLE Yorkshire and The Humber | | ITL 2 | TLE1 East Yorkshire and Northern Lincolnshire | | ITL 3 | TLE13 North and North East Lincolnshire | | Local authority | North Lincolnshire | | Electoral ward | Town | | Westminster constituency | Scunthorpe | | Delivery location | TLE Yorkshire and The Humber | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79512000 - Call centre ## Release History - 24 Mar 2020 at 10:34 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/f221708a-9395-4ff1-af8f-b8c679a66879 - 24 Mar 2020 at 10:34 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/f221708a-9395-4ff1-af8f-b8c679a66879 - 2 Mar 2020 at 16:05 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/f221708a-9395-4ff1-af8f-b8c679a66879 - 2 Mar 2020 at 16:05 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/f221708a-9395-4ff1-af8f-b8c679a66879 - 2 Mar 2020 at 16:04 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/f221708a-9395-4ff1-af8f-b8c679a66879 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/f221708a-9395-4ff1-af8f-b8c679a66879 24th March 2020 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/ongo/aspx/ Additional information on how to apply for this contract ## Notice URLs - http://www.ongo.co.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f67315e8-f673-49cc-96bf-5c7887e6bebe. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f67315e8-f673-49cc-96bf-5c7887e6bebe.json.