---
title: "Cafcass Call Centre Procurement"
ocid: "ocds-b5fd17-f684c7f5-ac7c-4446-9ae9-ee68e1c8db49"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f684c7f5-ac7c-4446-9ae9-ee68e1c8db49"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f684c7f5-ac7c-4446-9ae9-ee68e1c8db49.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-f684c7f5-ac7c-4446-9ae9-ee68e1c8db49.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CAFCASS"
published: "2017-02-24"
---

# Cafcass Call Centre Procurement

Buyer: CAFCASS  
Current stage: Award  
OCID: ocds-b5fd17-f684c7f5-ac7c-4446-9ae9-ee68e1c8db49

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-f684c7f5-ac7c-4446-9ae9-ee68e1c8db49.json)

## Summary

The Cafcass Call Centre Procurement tender, initiated by Cafcass, is focused on acquiring a call centre software package that integrates various communication systems for their operations. This procurement falls under the services category, specifically classified under CPV code 79512000. The procurement process is currently at the award stage, having concluded the tender period on 29 November 2016, with the awarded contract published on 24 February 2017. The contract period is set to commence on 1 March 2017 and run until 28 February 2019. The project addresses service needs across the United Kingdom and various territories, with the total contract value amounting to £82,000. 

This procurement represents a significant opportunity for businesses specialising in software solutions and telecommunications, particularly those that can provide robust call centre capabilities. Small and medium-sized enterprises (SMEs) are encouraged to compete, as they may offer innovative solutions suited to the needs of Cafcass. The use of CCS G Cloud 7 agreement for this tender also indicates an opportunity for companies that are part of this framework, enabling SMEs to leverage their existing relationships and capabilities to successfully engage in this process.

## Notice

FOR TRANSPARENCY PURPOSES ONLY. Cafcass requires a Call Centre software package whch provides a single virtual business telephone system that spans fixed line and mobile phones, multiple offices and home workers. Purchased agasint CCS G Cloud 7 agreement.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d4608a76-4137-4e9a-8467-10eac379b6f9 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Feb 2017 |
| Submission deadline | 29 Nov 2016 |
| Future notice date | Not specified |
| Award date | 15 Dec 2016 |
| Contract period | 1 Mar 2017 - 28 Feb 2019 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £82,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CAFCASS |
| Locality | COVENTRY |
| Post town | Coventry |
| Postcode | CV4 7JJ |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG33 Coventry |
| Local authority | Coventry |
| Electoral ward | Wainbody |
| Westminster constituency | Coventry South |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CIRRUS RESPONSE |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 24 Feb 2017 at 11:28 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/d4608a76-4137-4e9a-8467-10eac379b6f9

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/d4608a76-4137-4e9a-8467-10eac379b6f9
  24th February 2017 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f684c7f5-ac7c-4446-9ae9-ee68e1c8db49. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f684c7f5-ac7c-4446-9ae9-ee68e1c8db49.json.