--- title: "Customer Relationship and Case Management (CRCM) Solution" ocid: "ocds-b5fd17-f689be46-29bd-4bc8-b188-e1e6ee1eba9d" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f689be46-29bd-4bc8-b188-e1e6ee1eba9d" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f689be46-29bd-4bc8-b188-e1e6ee1eba9d.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-f689be46-29bd-4bc8-b188-e1e6ee1eba9d.json" source: "Contracts Finder" current_stage: "Tender" buyer: "THE RIVERSIDE GROUP LIMITED" published: "2023-06-13" --- # Customer Relationship and Case Management (CRCM) Solution Buyer: THE RIVERSIDE GROUP LIMITED Current stage: Tender OCID: ocds-b5fd17-f689be46-29bd-4bc8-b188-e1e6ee1eba9d [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-f689be46-29bd-4bc8-b188-e1e6ee1eba9d) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-f689be46-29bd-4bc8-b188-e1e6ee1eba9d.json) ## Summary The Riverside Group Limited is seeking a strategic Customer Relationship and Case Management (CRCM) solution to support operational care and support nationwide. The procurement involves detailed documentation outlining aims, objectives, systems landscape, high-level solution vision, functionalities, and requirements. The procurement is categorised under Customer Relation Management software and related services, with an open procedure above threshold. The tender deadline is set for July 13, 2023, with a contract period starting from October 2, 2023, to October 1, 2028, in Liverpool, UK. This tender presents an opportunity for businesses specialising in Customer Relationship Management software, software support services, implementation, configuration, maintenance, financial analysis, and accounting software. Small and medium enterprises (SMEs) are suitable for this procurement opportunity, providing a chance for growth and collaboration with The Riverside Group Limited. Businesses should consider the detailed documentation available on their procurement website for further guidance on application and requirements. ## Notice The Riverside Group (TRG) are seeking to procure a strategic Customer Relationship and Case Management (CRCM) solution for use in effectively supporting operational delivery of care and support to customers nationwide. The procurement documentation provides details concerning: o The aims, objectives and expected benefits associated with the CRCM solution o The current state systems landscape in Riverside Care and Support (RCS) o A high-level target CRCM solution vision which includes: o Capabilities and processes it is expected that the CRCM solution will enable - see Document B: Appendix 1 Capability and Process Lifecycle o A comprehensive set of functional and non-functional requirements to include details of target CRCM solution users - see Document B: Appendix 2 Please the procurement documentation available at https://in-tendhost.co.uk/theriversidegroup/aspx/Home Additional information: Please the procurement documentation available at https://in-tendhost.co.uk/theriversidegroup/aspx/Home Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b63ba411-0f81-422b-803b-9df2fbc6669f | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Goods | | Procurement method | Open | | Procurement method details | Open procedure (above threshold) | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 13 Jun 2023 | | Submission deadline | 13 Jul 2023 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 2 Oct 2023 - 1 Oct 2028 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | THE RIVERSIDE GROUP LIMITED | | Locality | LIVERPOOL | | Post town | Liverpool | | Postcode | L24 8RF | | Country | England | | ITL 1 | TLD North West (England) | | ITL 2 | TLD7 Merseyside | | ITL 3 | TLD72 Liverpool | | Local authority | Liverpool | | Electoral ward | Garston | | Westminster constituency | Liverpool Garston | | Delivery location | Not specified | ## CPV Codes ### Divisions - 48 - Software package and information systems - 72 - IT services: consulting, software development, Internet and support ### Codes - 48400000 - Business transaction and personal business software package - 48440000 - Financial analysis and accounting software package - 48445000 - Customer Relation Management software package - 72261000 - Software support services - 72263000 - Software implementation services - 72265000 - Software configuration services - 72267000 - Software maintenance and repair services ## Release History - 13 Jun 2023 at 11:12 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/b63ba411-0f81-422b-803b-9df2fbc6669f ## Documents - https://www.contractsfinder.service.gov.uk/Notice/b63ba411-0f81-422b-803b-9df2fbc6669f 13th June 2023 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/theriversidegroup/aspx/ Additional information on how to apply for this contract ## Notice URLs - https://in-tendhost.co.uk/theriversidegroup/aspx/Home ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f689be46-29bd-4bc8-b188-e1e6ee1eba9d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f689be46-29bd-4bc8-b188-e1e6ee1eba9d.json.