---
title: "Contact Centre Solution"
ocid: "ocds-b5fd17-f689f75d-c624-49cd-b649-c2eabce686c8"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f689f75d-c624-49cd-b649-c2eabce686c8"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f689f75d-c624-49cd-b649-c2eabce686c8.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-f689f75d-c624-49cd-b649-c2eabce686c8.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "BOURNEMOUTH CHRISTCHURCH AND POOLE COUNCIL"
published: "2021-09-10"
---

# Contact Centre Solution

Buyer: BOURNEMOUTH CHRISTCHURCH AND POOLE COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-f689f75d-c624-49cd-b649-c2eabce686c8

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-f689f75d-c624-49cd-b649-c2eabce686c8)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-f689f75d-c624-49cd-b649-c2eabce686c8.json)

## Summary

Bournemouth Christchurch and Poole Council has awarded a contract for a Contact Centre Solution as part of their Customer Services Unit. The contract commenced on 27 December 2020 and is set to conclude on 26 December 2023, with options for two annual extensions, potentially extending its total duration to five years. The procurement, classified under computer support and consultancy services, utilised a limited method that allowed for the award without prior publication of a contract notice. The successful bid for this contract was awarded to Transparity Solutions Ltd with a total contract value of £703,435.

This contract presents a valuable opportunity for businesses in the technology and consultancy sectors, particularly those offering computer support, software development, and communication solutions. Small and medium-sized enterprises (SMEs) may find this tender particularly accessible, as they could provide innovative solutions tailored to the needs of the Council's Customer Services Unit. With the potential for contract extensions, businesses that engage successfully in this tender could establish a long-term partnership with a local government entity, thereby enhancing their market presence and reputation in the public sector.

## Notice

The Council has awarded a contract for a Contact Centre Solution for BCP Council's Customer Services Unit. The contract starts on 27 December 2020 and ends on 26 December 2023 with the option to extend annually for a further two years. Therefore, if all extensions were taken the full length of the contract would be for five years.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/4f03bdd4-c22f-4e3f-966b-a1d724a7bafc |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Limited |
| Procurement method details | Award of contract without prior publication of a contract notice |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Sep 2021 |
| Submission deadline | 30 Sep 2020 |
| Future notice date | Not specified |
| Award date | 26 Dec 2020 |
| Contract period | 27 Dec 2020 - 26 Dec 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £703,435 |
| Lots value | Not specified |
| Awards value | £1,019,898 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BOURNEMOUTH CHRISTCHURCH AND POOLE COUNCIL |
| Locality | BOURNEMOUTH |
| Post town | Bournemouth |
| Postcode | BH2 6DY |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK6 North Somerset, Somerset and Dorset |
| ITL 3 | TLK63 Bournemouth, Christchurch and Poole |
| Local authority | Bournemouth, Christchurch and Poole |
| Electoral ward | Bournemouth Central |
| Westminster constituency | Bournemouth West |
| Delivery location | TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TRANSPARITY SOLUTIONS |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48200000 - Networking, Internet and intranet software package
- 48500000 - Communication and multimedia software package
- 48600000 - Database and operating software package
- 72220000 - Systems and technical consultancy services
- 72266000 - Software consultancy services
- 72600000 - Computer support and consultancy services

## Release History

- 10 Sep 2021 at 07:35 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/4f03bdd4-c22f-4e3f-966b-a1d724a7bafc
- 26 Jan 2021 at 15:20 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1aadb191-d53a-425d-b1a4-d1e7d8933ca7

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/4f03bdd4-c22f-4e3f-966b-a1d724a7bafc
  10th September 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/1aadb191-d53a-425d-b1a4-d1e7d8933ca7
  26th January 2021 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f689f75d-c624-49cd-b649-c2eabce686c8. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f689f75d-c624-49cd-b649-c2eabce686c8.json.