---
title: "Telephony system"
ocid: "ocds-b5fd17-f69b8c46-811f-4a76-b07f-fd66d511a103"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f69b8c46-811f-4a76-b07f-fd66d511a103"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f69b8c46-811f-4a76-b07f-fd66d511a103.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-f69b8c46-811f-4a76-b07f-fd66d511a103.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LEEDS FEDERATED HOUSING ASSOCIATION LIMITED"
published: "2022-10-05"
---

# Telephony system

Buyer: LEEDS FEDERATED HOUSING ASSOCIATION LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-f69b8c46-811f-4a76-b07f-fd66d511a103

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-f69b8c46-811f-4a76-b07f-fd66d511a103)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-f69b8c46-811f-4a76-b07f-fd66d511a103.json)

## Summary

The Leeds Federated Housing Association Limited has recently awarded a contract for a Telephony system, described as call centre telephone software as a cloud-based service. The procurement process was selective, involving a call-off from a framework agreement. The contract value is £177,942 GBP, with a contract period starting on October 14, 2022, and ending on October 13, 2024. The buying organisation is based in Leeds, England, and the main procurement category is services. The contract was awarded to Global 4 Communications Limited.

This procurement presents an opportunity for businesses operating in the call centre industry or providing telephony services to collaborate and secure business growth. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) businesses are well-suited to compete for such tenders. Given the nature of the service required, companies with expertise in providing cloud-based call centre solutions may find this tender particularly relevant for expanding their business.

## Notice

Call centre telephone software as a cloud based service

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1b936ed4-b128-426b-92c7-7c4d4259c9a4 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Oct 2022 |
| Submission deadline | 10 Jan 2022 |
| Future notice date | Not specified |
| Award date | 4 Oct 2022 |
| Contract period | 13 Oct 2022 - 13 Oct 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £177,942 |
| Lots value | Not specified |
| Awards value | £177,942 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LEEDS FEDERATED HOUSING ASSOCIATION LIMITED |
| Locality | LEEDS |
| Post town | Not specified |
| Postcode | LS1 3HS |
| Country | Not specified |
| ITL 1 | Not specified |
| ITL 2 | Not specified |
| ITL 3 | Not specified |
| Local authority | Not specified |
| Electoral ward | Not specified |
| Westminster constituency | Not specified |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GLOBAL 4 COMMUNICATIONS |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 5 Oct 2022 at 09:50 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1b936ed4-b128-426b-92c7-7c4d4259c9a4

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/1b936ed4-b128-426b-92c7-7c4d4259c9a4
  5th October 2022 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f69b8c46-811f-4a76-b07f-fd66d511a103. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f69b8c46-811f-4a76-b07f-fd66d511a103.json.