---
title: "Case & Enquiry Management solution - AWARD"
ocid: "ocds-b5fd17-f6a52d5e-1765-4597-92a0-7eb61cdf94c1"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f6a52d5e-1765-4597-92a0-7eb61cdf94c1"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f6a52d5e-1765-4597-92a0-7eb61cdf94c1.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-f6a52d5e-1765-4597-92a0-7eb61cdf94c1.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "BOURNEMOUTH UNIVERSITY"
published: "2024-08-13"
---

# Case & Enquiry Management solution - AWARD

Buyer: BOURNEMOUTH UNIVERSITY  
Current stage: Award  
OCID: ocds-b5fd17-f6a52d5e-1765-4597-92a0-7eb61cdf94c1

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-f6a52d5e-1765-4597-92a0-7eb61cdf94c1)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-f6a52d5e-1765-4597-92a0-7eb61cdf94c1.json)

## Summary

Bournemouth University has awarded a contract for a Case & Enquiry Management solution. This contract, valued at £1,000,000, falls under the Customer Relation Management software package industry category, with additional classifications in educational and communication software. The procurement process followed an open procedure and has been awarded to Symplicity Corporation. The contract will span from 15th April 2024 to 14th April 2034. Key dates include the tender period ending on 30th January 2024 and the award date on 28th June 2024. The services will be utilised across a broad geographical area including the UK, European territories, and globally.

This tender provides major opportunities for businesses specialising in CRM software, industry-specific software, and communication solutions. It can significantly benefit companies looking to expand their footprint in the educational sector, particularly those offering secure, user-friendly solutions focused on student wellbeing. Small and medium enterprises (SMEs) could find this award particularly beneficial, as Bournemouth University has explicitly stated suitability for such organisations.

## Notice

Bournemouth University wishes to procure a solution to manage student cases and enquiries, which is secure, user-friendly and provides effective management of student wellbeing

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/cb1ad67f-9bcf-4e7f-806a-4be9e6a2666d |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Aug 2024 |
| Submission deadline | 30 Jan 2024 |
| Future notice date | Not specified |
| Award date | 27 Jun 2024 |
| Contract period | 14 Apr 2024 - 14 Apr 2034 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,000,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BOURNEMOUTH UNIVERSITY |
| Locality | BOURNEMOUTH |
| Post town | Bournemouth |
| Postcode | BH1 3NA |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK6 North Somerset, Somerset and Dorset |
| ITL 3 | TLK63 Bournemouth, Christchurch and Poole |
| Local authority | Bournemouth, Christchurch and Poole |
| Electoral ward | Bournemouth Central |
| Westminster constituency | Bournemouth West |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SYMPLICITY |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems
- 48100000 - Industry specific software package
- 48190000 - Educational software package
- 48445000 - Customer Relation Management software package
- 48510000 - Communication software package

## Release History

- 13 Aug 2024 at 10:40 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/cb1ad67f-9bcf-4e7f-806a-4be9e6a2666d

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/cb1ad67f-9bcf-4e7f-806a-4be9e6a2666d
  13th August 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f6a52d5e-1765-4597-92a0-7eb61cdf94c1. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f6a52d5e-1765-4597-92a0-7eb61cdf94c1.json.