---
title: "Provision of Zendesk ITSM tool"
ocid: "ocds-b5fd17-f6cd1bd0-5162-40f4-889a-94e5c1c6ca87"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f6cd1bd0-5162-40f4-889a-94e5c1c6ca87"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f6cd1bd0-5162-40f4-889a-94e5c1c6ca87.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-f6cd1bd0-5162-40f4-889a-94e5c1c6ca87.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CROWN COMMERCIAL SERVICE"
published: "2025-05-02"
---

# Provision of Zendesk ITSM tool

Buyer: CROWN COMMERCIAL SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-f6cd1bd0-5162-40f4-889a-94e5c1c6ca87

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## Summary

The procurement process for the "Provision of Zendesk ITSM tool" was initiated by the Crown Commercial Service, acting on behalf of the Cabinet Office. This tender falls under the industry category of "Facilities management software package and software package suite" and covers several regions across the United Kingdom, including the North East, North West, and West Midlands, among others. The process utilised a selective procurement method, specifically a call-off from a framework agreement. The tender was in the Award stage as of 31 October 2023, with the contract period running from 29 October 2023 to 29 October 2025. The award was valued at £73,901.59 GBP, and the supplier selected was Zendesk, Inc.

This tender provides an opportunity for businesses specialising in IT Service Management (ITSM) tools and digital support solutions, particularly those capable of supporting a variety of products and services for the government. Companies that are positioned to supply tailored ITSM solutions for both small and large-scale environments could find strategic growth opportunities within this agreement. Although the procurement process was selective, it highlights the potential for future competitive engagements, especially for small and medium enterprises (SMEs) looking to collaborate with public sector entities to expand their market presence.

## Notice

Digital and Data Services (DDS) Service Management Support Team requires an ITSM Help Desk Solution. DDS support a number of produucts & services and require an ITSM Help Desk solution to support the products, services and 30 users.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/8730cef6-1079-47c4-9067-ecead5883d75 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 May 2025 |
| Submission deadline | 26 Sep 2023 |
| Future notice date | Not specified |
| Award date | 31 Oct 2023 |
| Contract period | 28 Oct 2023 - 29 Oct 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £73,901 |
| Lots value | Not specified |
| Awards value | £73,901 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CROWN COMMERCIAL SERVICE |
| Locality | LIVERPOOL |
| Post town | Liverpool |
| Postcode | L3 9PP |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | City Centre North |
| Westminster constituency | Liverpool Riverside |
| Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLI London, TLJ South East (England), TLK South West (England), TLL Wales |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ZENDESK |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48420000 - Facilities management software package and software package suite

## Release History

- 2 May 2025 at 09:51 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/8730cef6-1079-47c4-9067-ecead5883d75
- 21 Oct 2024 at 15:50 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/8730cef6-1079-47c4-9067-ecead5883d75
- 21 Nov 2023 at 13:31 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/8730cef6-1079-47c4-9067-ecead5883d75

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/8730cef6-1079-47c4-9067-ecead5883d75
  2nd May 2025 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/3871e32f-079e-44f1-8932-2187f25c3351
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/60b16e99-fea5-4921-a427-ebc355df741d
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/d98f0e35-f36d-44e6-ba8f-de12a4ef4d80

## Notice URLs

- https://www.gov.uk/government/organisations/crown-commercial-service

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f6cd1bd0-5162-40f4-889a-94e5c1c6ca87. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f6cd1bd0-5162-40f4-889a-94e5c1c6ca87.json.