---
title: "1-673 Customer Service Standards Customer and Operational Requirements"
ocid: "ocds-b5fd17-f6de02e7-862e-4474-8ff9-ca57b8bcb1e7"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f6de02e7-862e-4474-8ff9-ca57b8bcb1e7"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f6de02e7-862e-4474-8ff9-ca57b8bcb1e7.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-f6de02e7-862e-4474-8ff9-ca57b8bcb1e7.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "HIGHWAYS ENGLAND"
published: "2018-10-29"
---

# 1-673 Customer Service Standards Customer and Operational Requirements

Buyer: HIGHWAYS ENGLAND  
Current stage: Tender  
OCID: ocds-b5fd17-f6de02e7-862e-4474-8ff9-ca57b8bcb1e7

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-f6de02e7-862e-4474-8ff9-ca57b8bcb1e7.json)

## Summary

The public procurement tender titled "1-673 Customer Service Standards Customer and Operational Requirements" is issued by Highways England, focusing on highways consultancy services. The value of the contract is £240,000 and is located in the North East region of the United Kingdom. The procurement process is currently active, classified under a selective procurement method, which involves a call-off from a framework agreement. The tender period officially ended on 16th October 2018, with the contract expected to commence on 1st November 2018 and run until 1st August 2019.

This tender presents significant opportunities for businesses, especially those that specialise in consultancy services within the highways sector. Small and medium-sized enterprises (SMEs) are particularly encouraged to participate, and those with experience in delivering customer service standards and operational requirements will find themselves well-positioned to compete. Engaging with this procurement process could lead to long-term partnerships with Highways England, fostering growth and expansion in the consultancy market.

## Notice

Tender opportunity via HE SPATS Framework

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f77fd585-e3e1-4913-b1ff-8a482221933d |
| Notice type | Tender Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Oct 2018 |
| Submission deadline | 16 Oct 2018 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 1 Nov 2018 - 1 Aug 2019 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £240,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Cancelled |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HIGHWAYS ENGLAND |
| Locality | BRISTOL |
| Post town | Bristol |
| Postcode | BS1 6HA |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK5 West of England |
| ITL 3 | TLK51 Bristol, City of |
| Local authority | Bristol, City of |
| Electoral ward | Lawrence Hill |
| Westminster constituency | Bristol East |
| Delivery location | TLC North East (England) |

## CPV Codes

### Divisions

- 71 - Architectural, construction, engineering and inspection services

### Codes

- 71311210 - Highways consultancy services

## Release History

- 29 Oct 2018 at 08:08 - TenderCancellation - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/f77fd585-e3e1-4913-b1ff-8a482221933d
- 23 Oct 2018 at 09:43 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/781bdc25-42ed-418d-9983-9d3f6130a472

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/f77fd585-e3e1-4913-b1ff-8a482221933d
  29th October 2018 - Opportunity notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/781bdc25-42ed-418d-9983-9d3f6130a472
  23rd October 2018 - Opportunity notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f6de02e7-862e-4474-8ff9-ca57b8bcb1e7. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f6de02e7-862e-4474-8ff9-ca57b8bcb1e7.json.