---
title: "Provision of a Healthwatch and Independent Health Complaints Advocacy (IHCA) Service"
ocid: "ocds-b5fd17-f6ef241b-7132-45cf-9a39-2f20e8f32feb"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f6ef241b-7132-45cf-9a39-2f20e8f32feb"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f6ef241b-7132-45cf-9a39-2f20e8f32feb.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-f6ef241b-7132-45cf-9a39-2f20e8f32feb.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "BUCKINGHAMSHIRE COUNTY COUNCIL"
published: "2020-01-20"
---

# Provision of a Healthwatch and Independent Health Complaints Advocacy (IHCA) Service

Buyer: BUCKINGHAMSHIRE COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-f6ef241b-7132-45cf-9a39-2f20e8f32feb

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## Summary

Buckinghamshire County Council is seeking to award a contract for the "Provision of a Healthwatch and Independent Health Complaints Advocacy (IHCA) Service." This procurement falls under the health and social work services category, with an estimated annual budget of £279,911. The contract is scheduled to commence on 1st April 2020 and will last for three years, with an option to extend for an additional two years. The tender period officially closed at midday on 1st November 2019. Interested suppliers were required to register with the Buckinghamshire Business Portal to participate in the bidding process.

This procurement presents a substantial opportunity for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) focused on health and social care services. By winning this contract, businesses could contribute significantly to local community health initiatives, influencing operational changes within the healthcare system in Buckinghamshire. Companies with experience in advocacy services, community engagement, and health consultation would be particularly well-suited to compete for this contract, potentially leading to impactful partnerships and sustained growth in the sector.

## Notice

Buckinghamshire County Council wish to commission a Healthwatch and Independent Health Complaints Advocacy Service. The Healthwatch and Independent Health Complaints Advocacy (IHCA) Service is a new contract being commissioned by Buckinghamshire County Council which aligns the activities and outcomes of four previous contracts delivering Healthwatch, Community Engagament, IMCA and Dignity in Care (Enter and View). Residents of Buckinghamshire will be supported and engaged by the Service Provider to feed their experiences of service delivery to influence operational and strategic change within the Health and Social Care system. The contract start date is 1st April 2020. The contract term is 3 years with the option to extend for two further years. The budget for this service is PS279,911 per annum. Transfer of Undertakings (Protection of Employment) Regulations 2006 (TUPE) may apply to this contract. If your organisation wishes to participate in this process, you need to register with the Buckinghamshire Business Portal. You will be unable to take part if you do not register. Please use the link below and follow the instructions on the website: www.supplybucksbusiness.org.uk Tenders must be returned via the Buckinghamshire Business Portal. The tender return date is midday on Friday 1st November 2019. Tenders received after this time and date will not be accepted.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/2edc3c4b-c820-42cf-ae6d-ba8dc3abf167 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Jan 2020 |
| Submission deadline | 1 Nov 2019 |
| Future notice date | Not specified |
| Award date | 14 Jan 2020 |
| Contract period | 31 Mar 2020 - 31 Mar 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,399,555 |
| Lots value | Not specified |
| Awards value | £1,399,555 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BUCKINGHAMSHIRE COUNTY COUNCIL |
| Locality | AYLESBURY |
| Post town | Hemel Hempstead |
| Postcode | HP20 1YU |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ1 Berkshire, Buckinghamshire and Oxfordshire |
| ITL 3 | TLJ13 Buckinghamshire |
| Local authority | Buckinghamshire |
| Electoral ward | Aylesbury North |
| Westminster constituency | Aylesbury |
| Delivery location | TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HEALTHWATCH BUCKS |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85000000 - Health and social work services

## Release History

- 20 Jan 2020 at 11:58 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/2edc3c4b-c820-42cf-ae6d-ba8dc3abf167
- 23 Oct 2019 at 14:26 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/5cc4fb16-7bbb-423f-8cad-63a24a145d13

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/2edc3c4b-c820-42cf-ae6d-ba8dc3abf167
  20th January 2020 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/5cc4fb16-7bbb-423f-8cad-63a24a145d13
  23rd October 2019 - Opportunity notice on Contracts Finder
- https://procontract.due-north.com/Advert?advertId=3abb61b5-5de0-e911-80fa-005056b64545
  Advert

## Notice URLs

- http://www.buckscc.gov.uk

## Provenance

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