---
title: "CON 21-254 Contingency Resource"
ocid: "ocds-b5fd17-f73e1354-0a24-415e-8913-ab7a19bc3322"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f73e1354-0a24-415e-8913-ab7a19bc3322"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f73e1354-0a24-415e-8913-ab7a19bc3322.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-f73e1354-0a24-415e-8913-ab7a19bc3322.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "THE FINANCIAL CONDUCT AUTHORITY"
published: "2022-01-12"
---

# CON 21-254 Contingency Resource

Buyer: THE FINANCIAL CONDUCT AUTHORITY  
Current stage: Award  
OCID: ocds-b5fd17-f73e1354-0a24-415e-8913-ab7a19bc3322

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-f73e1354-0a24-415e-8913-ab7a19bc3322)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-f73e1354-0a24-415e-8913-ab7a19bc3322.json)

## Summary

The Financial Conduct Authority has completed the procurement process for the tender titled "CON 21-254 Contingency Resource," which was initiated to provide temporary personnel support in the FCA call centre due to a rise in call volumes. This contract, valued at £209,500, falls within the services sector, specifically classified as supply services of personnel including temporary staff. The procurement method used was a variation to an existing contract, and the contract period spans from 13 December 2021 to 12 June 2022, with the tender period having ended on 5 December 2021. The project is situated in England, United Kingdom.

This contract presents a significant opportunity for businesses specialising in personnel supply and temporary staffing solutions, particularly those with experience in providing services to financial or governmental institutions. While this tender has been awarded to Sitel UK Ltd, companies that can quickly adapt to fluctuating staffing needs and have a proven track record in similar sectors would be well-positioned to compete for future contracts with the Financial Conduct Authority and other similar buyers.

## Notice

Contingency resource to support in the FCA call centre due to increased volumes.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/d7d1302a-3d08-40ce-bcf3-113a328a048f |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - Variation to an existing contract |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Jan 2022 |
| Submission deadline | 5 Dec 2021 |
| Future notice date | Not specified |
| Award date | 12 Dec 2021 |
| Contract period | 13 Dec 2021 - 12 Jun 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £209,500 |
| Lots value | Not specified |
| Awards value | £209,500 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE FINANCIAL CONDUCT AUTHORITY |
| Locality | LONDON |
| Post town | East London |
| Postcode | E20 1JN |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI41 Hackney and Newham |
| Local authority | Newham |
| Electoral ward | Stratford Olympic Park |
| Westminster constituency | Stratford and Bow |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SITEL |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79620000 - Supply services of personnel including temporary staff

## Release History

- 12 Jan 2022 at 11:10 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/d7d1302a-3d08-40ce-bcf3-113a328a048f

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/d7d1302a-3d08-40ce-bcf3-113a328a048f
  12th January 2022 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f73e1354-0a24-415e-8913-ab7a19bc3322. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f73e1354-0a24-415e-8913-ab7a19bc3322.json.