--- title: "GB-Merseyside and Cheshire: Digital Inclusion Training and Support for Customers and Colleagues" ocid: "ocds-b5fd17-f73eb9e0-d5ad-42be-9b5b-c724d3a0e6a8" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f73eb9e0-d5ad-42be-9b5b-c724d3a0e6a8" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f73eb9e0-d5ad-42be-9b5b-c724d3a0e6a8.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-f73eb9e0-d5ad-42be-9b5b-c724d3a0e6a8.json" source: "Contracts Finder" current_stage: "Tender" buyer: "PLUS DANE HOUSING LTD." published: "2024-10-25" --- # GB-Merseyside and Cheshire: Digital Inclusion Training and Support for Customers and Colleagues Buyer: PLUS DANE HOUSING LTD. Current stage: Tender OCID: ocds-b5fd17-f73eb9e0-d5ad-42be-9b5b-c724d3a0e6a8 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-f73eb9e0-d5ad-42be-9b5b-c724d3a0e6a8) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-f73eb9e0-d5ad-42be-9b5b-c724d3a0e6a8.json) ## Summary Plus Dane Housing Ltd., located in Liverpool, is initiating an open tender process for their project titled "GB-Merseyside and Cheshire: Digital Inclusion Training and Support for Customers and Colleagues." This procurement falls under the "Education and training services" industry category and targets a range of locations including the British Overseas Territories, Channel Islands, Europe, Isle of Man, Rest of the World, and the United Kingdom. Currently, in the tender stage, the closing date for applications is 18 November 2024, with the contract set to commence on 20 January 2025 and run until 19 January 2027. The total contract value is set between £50,000 and £100,000 GBP. This tender presents significant business growth opportunities, particularly for small and medium-sized enterprises (SMEs) and voluntary, community and social enterprises (VCSEs). The successful bidder will provide comprehensive digital training and support, impacting both customers and colleagues of Plus Dane Housing Ltd. This includes conducting in-person and remote training sessions, aiding with digital devices, and managing referrals and reporting. Businesses specialising in digital education, IT service provision, and social enterprise with capabilities in training and inclusivity support would be ideally suited to compete for this contract. By participating, companies can not only grow their service portfolio but also build strong partnerships and enhance their market presence. ## Notice As part of our Digital Strategy, we wish to break down the barriers to accessing digital services whether this is through access to devices or through training to improve skills and confidence. As such we're looking for a partner that is able to deliver: *Training to customers via in person group sessions on the basics of digital usage such as social media, emails, online services and use of Plus Dane Digital Services *Training to customers via individual / appointed sessions on the basics of digital usage such as social media, emails, online services and use of Plus Dane Digital Services *Training to colleagues via in person group sessions on the basics of digital usage such as social media, emails, online services *Assistance for customers with additional requirements in completing transactions (forms, etc), setting up accounts, etc. either remote or in person (but 1-2-1). *Provide devices to customers including handling, setup and dispatch ideally using our decommissioned equipment (we replace 20% of our laptops every year) *Referral management and reporting to understand impact and level of success. Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/aaf627a0-55e5-4132-bfe2-67033e32275c | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 25 Oct 2024 | | Submission deadline | 18 Nov 2024 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 20 Jan 2025 - 19 Jan 2027 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £100,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | PLUS DANE HOUSING LTD. | | Locality | LIVERPOOL | | Post town | Liverpool | | Postcode | L3 4AE | | Country | England | | ITL 1 | TLD North West (England) | | ITL 2 | TLD7 Merseyside | | ITL 3 | TLD72 Liverpool | | Local authority | Liverpool | | Electoral ward | Waterfront South | | Westminster constituency | Liverpool Riverside | | Delivery location | Not specified | ## CPV Codes ### Divisions - 80 - Education and training services ### Codes - 80000000 - Education and training services ## Release History - 25 Oct 2024 at 16:05 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/aaf627a0-55e5-4132-bfe2-67033e32275c ## Documents - https://www.contractsfinder.service.gov.uk/Notice/aaf627a0-55e5-4132-bfe2-67033e32275c 25th October 2024 - Opportunity notice on Contracts Finder - https://www.delta-esourcing.com/tenders/UK-GB-Merseyside-and-Cheshire:-Digital-Inclusion-Training-and-Support-for-Customers-and-Colleagues/YHR535A44Z Please follow this link to view the notice. ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f73eb9e0-d5ad-42be-9b5b-c724d3a0e6a8. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f73eb9e0-d5ad-42be-9b5b-c724d3a0e6a8.json.