---
title: "Interim IT Service Management Analyst"
ocid: "ocds-b5fd17-f74d71a3-b901-45bb-aa35-ac5122d55909"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f74d71a3-b901-45bb-aa35-ac5122d55909"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f74d71a3-b901-45bb-aa35-ac5122d55909.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-f74d71a3-b901-45bb-aa35-ac5122d55909.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "O F W A T"
published: "2024-09-13"
---

# Interim IT Service Management Analyst

Buyer: O F W A T  
Current stage: Award  
OCID: ocds-b5fd17-f74d71a3-b901-45bb-aa35-ac5122d55909

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-f74d71a3-b901-45bb-aa35-ac5122d55909)  
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## Summary

This procurement process, managed by Ofwat, aims to engage an Interim IT Service Management Analyst under the ESPO Framework 3S-22. The successful candidate will oversee IT Service Management policies to support Ofwat’s operational goals. This award falls under the industry category of supply services of personnel including temporary staff. Taking place in the West Midlands, the contract will run from 3 June 2024 to 2 January 2025, with a total value of £41,992.50. The procurement method was a selective call-off from a framework agreement, with the award date on 16 May 2024.

This tender presents a significant opportunity for businesses specialising in IT service management, particularly those with a strong emphasis on continual service improvement. SMEs with the capacity to offer experienced candidates who can enhance and introduce IT Service Management processes will find this tender especially fitting. Companies that can provide personnel with excellent communication skills, keen data analysis abilities, and the vision to implement industry best practices will likely excel in fulfilling the requirements laid out by Ofwat.

## Notice

Awarded under ESPO Framework 3S-22 Strategic HR Services, Lot 1 - Executive and Managerial Interim Recruitment, Sub-Lot 1f - IT, Digital, Media & Marketing. We're seeking a talented and experienced Interim IT Service Management Analyst (ITSMA) to join our IT team. Reporting directly to the IT Service Delivery Manager, the Key Personnel will be responsible for ensuring IT Service Management policies and processes offered to Ofwat operations are consistent in approach, aligned to industry best practice standards and support Ofwat's operational strategic goals. The Key Personnel will have significant experience in being able to review existing processes and will be able to identify areas for improvement within them. Equally, where processes are not yet implemented, the Key Personnel should have the drive and vision to introduce them, engaging all relevant stakeholders as part of the process and as a wider commitment to our continual service improvement (CSI) approach. The Key Personnel will need to be confident producing reports and working with data, as regular reporting will be key to identifying trends and areas of focus. The data will also be used to drive conversations with suppliers highlighting where contractual obligations are being met and where they need improvement. This role is heavily reliant on engagement and support from other areas internal and external to Ofwat, both technical and non-technical, so strong communication skills are also required.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/3c970a78-a76b-42e2-9c69-68bd376772bf |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Sep 2024 |
| Submission deadline | 13 May 2024 |
| Future notice date | Not specified |
| Award date | 15 May 2024 |
| Contract period | 2 Jun 2024 - 2 Jan 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £41,992 |
| Lots value | Not specified |
| Awards value | £41,992 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | O F W A T |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B5 4UA |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Ladywood |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MORGAN HUNT |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79620000 - Supply services of personnel including temporary staff

## Release History

- 13 Sep 2024 at 14:17 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/3c970a78-a76b-42e2-9c69-68bd376772bf

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/3c970a78-a76b-42e2-9c69-68bd376772bf
  13th September 2024 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://www.ofwat.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f74d71a3-b901-45bb-aa35-ac5122d55909. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f74d71a3-b901-45bb-aa35-ac5122d55909.json.