---
title: "Core telephony and Contact Centre Solutions"
ocid: "ocds-b5fd17-f7589f72-a380-4baf-9b21-f92ae1027776"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f7589f72-a380-4baf-9b21-f92ae1027776"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f7589f72-a380-4baf-9b21-f92ae1027776.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-f7589f72-a380-4baf-9b21-f92ae1027776.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "SHEFFIELD CITY REGION MAYORAL COMBINED AUTHORITY GROUP"
published: "2021-07-20"
---

# Core telephony and Contact Centre Solutions

Buyer: SHEFFIELD CITY REGION MAYORAL COMBINED AUTHORITY GROUP  
Current stage: Award  
OCID: ocds-b5fd17-f7589f72-a380-4baf-9b21-f92ae1027776

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-f7589f72-a380-4baf-9b21-f92ae1027776)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-f7589f72-a380-4baf-9b21-f92ae1027776.json)

## Summary

The Sheffield City Region Mayoral Combined Authority Group is seeking core telephony and contact centre solutions under a call-off contract from a previously established framework agreement. This procurement, classified under the CPV category for office and computing machinery, is located in England, and signifies the award stage of the process. The total contract value is approximately £125,400.36, with a contract period commencing on 2nd March 2021 and concluding on 1st March 2023. The procurement method is categorised as 'Other' and the tender period concluded on 1st February 2021.

This tender presents a significant opportunity for businesses engaged in service delivery, particularly those specialising in unified communications as a service (UCaaS) and contact centre solutions. Companies that possess expertise in implementing and managing telephony systems would be particularly well-suited to compete for this contract, along with larger firms capable of meeting the specific requirements outlined by the authority. The prospective contract is an excellent avenue for businesses looking to expand their portfolio within the public sector.

## Notice

Call off contract for Assisted Implementation of UCaaS Solutions pursuant to the framework agreement between Health Trust Europe LLP and Supplier dated 27th September 2019

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/9b103682-9646-48a2-89de-ad7bb379cfd4 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Jul 2021 |
| Submission deadline | 1 Feb 2021 |
| Future notice date | Not specified |
| Award date | 9 Feb 2021 |
| Contract period | 2 Mar 2021 - 1 Mar 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £125,400 |
| Lots value | Not specified |
| Awards value | £125,400 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SHEFFIELD CITY REGION MAYORAL COMBINED AUTHORITY GROUP |
| Locality | SHEFFIELD |
| Post town | Sheffield |
| Postcode | S1 2BQ |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE3 South Yorkshire |
| ITL 3 | TLE32 Sheffield |
| Local authority | Sheffield |
| Electoral ward | City |
| Westminster constituency | Sheffield Central |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | INSIGHT DIRECT (UK |

## CPV Codes

### Divisions

- 30 - Office and computing machinery, equipment and supplies except furniture and software packages

### Codes

- 30000000 - Office and computing machinery, equipment and supplies except furniture and software packages

## Release History

- 20 Jul 2021 at 12:32 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/9b103682-9646-48a2-89de-ad7bb379cfd4

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/9b103682-9646-48a2-89de-ad7bb379cfd4
  20th July 2021 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://sheffieldcityregion.org.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f7589f72-a380-4baf-9b21-f92ae1027776. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f7589f72-a380-4baf-9b21-f92ae1027776.json.