---
title: "Unit 4 Application Managed Support Service"
ocid: "ocds-b5fd17-f7854bf3-84b0-40d0-9724-1f20f9e5c5ef"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f7854bf3-84b0-40d0-9724-1f20f9e5c5ef"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f7854bf3-84b0-40d0-9724-1f20f9e5c5ef.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-f7854bf3-84b0-40d0-9724-1f20f9e5c5ef.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NS&I"
published: "2024-12-06"
---

# Unit 4 Application Managed Support Service

Buyer: NS&I  
Current stage: Award  
OCID: ocds-b5fd17-f7854bf3-84b0-40d0-9724-1f20f9e5c5ef

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## Summary

NS&I is seeking a third-party expert to provide 'Managed Application Support' services for its Unit4 Enterprise Resource Planning (ERP) system. This procurement falls under the industry category of Computer Support and Consultancy Services (CPV 72600000). The contract has been awarded to G7 Business Solutions following a selective procurement method via a call-off from a framework agreement. The initial contract term is 24 months, with an optional extension of 12 months, starting on 27 February 2025 and ending on 26 February 2027. The tender process was completed and the award was made active on 7 November 2024, with a total contract value of £50,400 GBP. The primary location for the service delivery is London, England.

This tender represents a significant opportunity for businesses specialising in managed IT services, particularly those with expertise in ERP systems. SMEs are especially encouraged to compete for such contracts, as the suitability criteria favour these enterprises. Offering services such as technical support, problem resolution, report writing, upgrade planning, training, and knowledge transfer, businesses with comprehensive IT service capabilities will find this contract a favourable avenue for growth and long-term association with NS&I. The completion of this contract could enhance the awardee's portfolio and open doors to similar future contracts within the public sector.

## Notice

NS&I is seeking to appoint a third-party expert 'Managed Application Support' service to assist with running its Financial, Unit4 Enterprise Resource Planning (ERP), system. While emphasis would be on administrative and technical support, the ideal solution may also be expected to offer support in other areas including but not limited to: * Investigation and resolution of module problems, * Report writing capability, * Upgrade planning and training, and * Knowledge transfer. This agreement will have an initial term of 24 months with one additional optional extension period of 12 months.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1cfaacde-83de-46a1-8dea-2e1c43df2db8 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Dec 2024 |
| Submission deadline | 28 Oct 2024 |
| Future notice date | Not specified |
| Award date | 7 Nov 2024 |
| Contract period | 27 Feb 2025 - 26 Feb 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £50,400 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NS&I |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1P 3BT |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLE Yorkshire and The Humber |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | G7 BUSINESS SOLUTIONS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72600000 - Computer support and consultancy services
- 72610000 - Computer support services
- 72611000 - Technical computer support services

## Release History

- 6 Dec 2024 at 16:14 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1cfaacde-83de-46a1-8dea-2e1c43df2db8

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/1cfaacde-83de-46a1-8dea-2e1c43df2db8
  6th December 2024 - Awarded contract notice on Contracts Finder
- https://app.panacea-software.com/nsandi/
  Click above to Apply (link to e-procurement portal)

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f7854bf3-84b0-40d0-9724-1f20f9e5c5ef. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f7854bf3-84b0-40d0-9724-1f20f9e5c5ef.json.