---
title: "High Intensity User Service (North Lincolnshire)"
ocid: "ocds-b5fd17-f787ea90-4c70-4bfd-9117-18c43958c17f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f787ea90-4c70-4bfd-9117-18c43958c17f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f787ea90-4c70-4bfd-9117-18c43958c17f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-f787ea90-4c70-4bfd-9117-18c43958c17f.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS HUMBER AND NORTH YORKSHIRE INTEGRATED CARE BOARD"
published: "2025-10-16"
---

# High Intensity User Service (North Lincolnshire)

Buyer: NHS HUMBER AND NORTH YORKSHIRE INTEGRATED CARE BOARD  
Current stage: Award  
OCID: ocds-b5fd17-f787ea90-4c70-4bfd-9117-18c43958c17f

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## Summary

The procurement process for the "High Intensity User Service (North Lincolnshire)" was initiated by the NHS Humber and North Yorkshire Integrated Care Board. This tender aims to manage and coordinate high-intensity users of the local Emergency Department at Scunthorpe General Hospital in North Lincolnshire, ultimately reducing the strain on GP practices and 999 call services. The procurement, classified under guidance services, was conducted through a single tender action below the threshold. The awarded contract, valued at £156,362, covers the period from 1st April 2025 to 30th September 2026, with services to be delivered in the Yorkshire and the Humber region.

This tender provides significant opportunities for businesses, particularly those with expertise in multi-agency coordination, healthcare management, and volunteer sector integration, to develop their presence in the public healthcare sector. The inclusion of small and medium-sized enterprises (SMEs) and voluntary, community and social enterprises (VCSEs) underlines the initiative's openness to smaller and socially-minded organisations. Businesses that excel in providing structured support services to complex patient groups will find this contract highly aligned with their growth and strategic objectives. The procurement method encourages tailored solutions and innovation in delivering healthcare support services.

## Notice

The service will provide effective management, co-ordination and signposting of High Intensity Users of the local Emergency Department (ED) at Scunthorpe General Hospital (North Lincolnshire). The service will reduce the activity High Intensity Users have on GP Practices and will establish, utilise and coordinate multi-agency and existing professional services to negotiate a reduction in 999 calls. The service aims to demonstrate a reduced workload on unscheduled care services and the wider health economy resulting from reduced 999 calls which otherwise would have attended ED and result in an admission. The service will safely manage and co-ordinate the chaotic and demanding nature of the patient group through the use of multi-agency support and the volunteer sector.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/820dde21-7a2a-41cc-ac20-115ac8281a5f |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Single tender action (below threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Oct 2025 |
| Submission deadline | 22 Jan 2025 |
| Future notice date | Not specified |
| Award date | 4 Feb 2025 |
| Contract period | 31 Mar 2025 - 30 Sep 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £156,362 |
| Lots value | Not specified |
| Awards value | £156,362 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS HUMBER AND NORTH YORKSHIRE INTEGRATED CARE BOARD |
| Additional buyers | NHS HUMBER & NORTH YORKSHIRE ICB |
| Locality | WILLERBY |
| Post town | Hull |
| Postcode | HU10 6DT |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE1 East Yorkshire and Northern Lincolnshire |
| ITL 3 | TLE12 East Riding of Yorkshire |
| Local authority | East Riding of Yorkshire |
| Electoral ward | Willerby and Kirk Ella |
| Westminster constituency | Kingston upon Hull West and Haltemprice |
| Delivery location | TLE Yorkshire and The Humber |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | THE BRITISH RED CROSS SOCIETY |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85312310 - Guidance services

## Release History

- 16 Oct 2025 at 12:09 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/820dde21-7a2a-41cc-ac20-115ac8281a5f
- 24 Mar 2025 at 10:35 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/820dde21-7a2a-41cc-ac20-115ac8281a5f

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/820dde21-7a2a-41cc-ac20-115ac8281a5f
  16th October 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f787ea90-4c70-4bfd-9117-18c43958c17f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f787ea90-4c70-4bfd-9117-18c43958c17f.json.