---
title: "Provision of Customer Contact & Business Services"
ocid: "ocds-b5fd17-f7bdc681-20c4-4e36-bc23-ac48b638ff5f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f7bdc681-20c4-4e36-bc23-ac48b638ff5f"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f7bdc681-20c4-4e36-bc23-ac48b638ff5f.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-f7bdc681-20c4-4e36-bc23-ac48b638ff5f.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "LONDON BOROUGH OF BEXLEY"
published: "2016-12-11"
---

# Provision of Customer Contact & Business Services

Buyer: LONDON BOROUGH OF BEXLEY  
Current stage: Tender  
OCID: ocds-b5fd17-f7bdc681-20c4-4e36-bc23-ac48b638ff5f

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-f7bdc681-20c4-4e36-bc23-ac48b638ff5f)  
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## Summary

The London Borough of Bexley is seeking bids for the "Provision of Customer Contact & Business Services," which includes in-house customer support and business assistance. This tender is currently in the active stage and has a core contract value of £16,684,000, with the potential for optional services such as emergency out-of-hours contact. The contract is expected to begin on 1st April 2017 and will run until 31st March 2022. Deliveries are required within the London region, and the status of this procurement notice was published on 11th December 2016.

This contract presents significant opportunities for businesses specialising in customer service solutions, telecommunications, and related business services. Enterprises capable of delivering face-to-face, telephone, email, and online support would be particularly well-suited to compete in this tender. Additionally, firms providing flexible staffing solutions that can accommodate emergency services may find this procurement process advantageous for growth, especially within the public sector framework.

## Notice

Customer contact service for the Council currently provided in-house by the contact centre. This includes face-to-face, telephone, email & online contact. Business support service currently provided in-house by the centralised Business Support Service hubs. This is the core service element of the contract with a potential value of PS20.600m. Optional bids are sought for Emergency out of hours service, currently provided under contract by a third party. This includes telephone and email contact. Customer contact for Revenues & Benefits, currently provided by a third party. This includes face-to-face, telephone and online contact . Additionally the contract value shown allows for additional services to be added to the core service and for the arrangement to be extended to our health and shared service partners but managed by Bexley. Only the core element of contract value shown for the potential duration of the contract is guaranteed.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f72d343f-9d78-43d8-ab14-28e625224b6f |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Dec 2016 |
| Submission deadline | 7 Dec 2016 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 31 Mar 2017 - 31 Mar 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £16,684,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON BOROUGH OF BEXLEY |
| Locality | BEXLEYHEATH |
| Post town | Dartford |
| Postcode | DA6 7AT |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI5 Outer London - East and North East |
| ITL 3 | TLI51 Bexley and Greenwich |
| Local authority | Bexley |
| Electoral ward | Bexleyheath |
| Westminster constituency | Bexleyheath and Crayford |
| Delivery location | TLI London |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79000000 - Business services: law, marketing, consulting, recruitment, printing and security

## Release History

- 11 Dec 2016 at 12:18 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/f72d343f-9d78-43d8-ab14-28e625224b6f

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/f72d343f-9d78-43d8-ab14-28e625224b6f
  11th December 2016 - Opportunity notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=230815363
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f7bdc681-20c4-4e36-bc23-ac48b638ff5f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f7bdc681-20c4-4e36-bc23-ac48b638ff5f.json.