--- title: "Sustained Support for Access Pass Holder Information Distribution System (APHIDS" ocid: "ocds-b5fd17-f7c25b44-b65f-4da1-a6a3-059751505ead" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f7c25b44-b65f-4da1-a6a3-059751505ead" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f7c25b44-b65f-4da1-a6a3-059751505ead.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-f7c25b44-b65f-4da1-a6a3-059751505ead.json" source: "Contracts Finder" current_stage: "Planning" buyer: "ATAMIS LTD" published: "2021-09-13" --- # Sustained Support for Access Pass Holder Information Distribution System (APHIDS Buyer: ATAMIS LTD Current stage: Planning OCID: ocds-b5fd17-f7c25b44-b65f-4da1-a6a3-059751505ead [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-f7c25b44-b65f-4da1-a6a3-059751505ead) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-f7c25b44-b65f-4da1-a6a3-059751505ead.json) ## Summary The Home Office is currently planning a procurement process titled "Sustained Support for Access Pass Holder Information Distribution System (APHIDS)." This tender focuses on providing technical support services within the IT services sector, specifically aimed at managing and administering the APHIDS hosted on the Home Office's AWS Application Container Platform. The engagement end date for interested suppliers is set for 27th September 2021. The buying organisation, ATAMIS LTD, is located at 2 Marsham St, Westminster, London, SW1P 4DF, and all communications regarding this procurement will be managed through Home Office's eSourcing Portal, Jaggaer. This tender presents a valuable opportunity for businesses engaged in IT support services, particularly those with expertise in software maintenance, configuration management, and incident management. Small and medium-sized enterprises (SMEs) that can scale their services to manage up to 1,000 users with concurrent data uploads will find this procurement particularly suitable. Competing businesses should be prepared to work closely with the Home Office’s team and have processes aligned with ITIL standards for secure development and operational support, as these are critical requirements for this engagement. ## Notice The Home Office (HO) intends to undertake a procurement process to appoint a suitable body to manage, operate and administer a Sustained Support for Access Pass Holder Information Distribution System (APHIDS). The provider will be responsible for providing support, maintenance, and evergreening of the service to maximise value for money. APHIDS is hosted on the Home Office AWS Application Container Platform (ACP). The supplier will need to engage regularly, and work closely, with the Home Office ACP team, for all deployments and updates to both the non-production and production environments. The APHIDS support service will need to be scalable and provide capacity for expansion, supporting up to 1000 unique users with the capacity to enable up to 58 concurrent data uploads from data providers with no noticeable performance degradation. The supplier is required to on-board to the authorities ITSM tooling and work within the defined ITIL processes to provide the required support service and manage incidents, have processes in place for secure development, continuous integration/deployment and DevSecOps, software maintenance, configuration and change management, incident and problem management, data sanitisation and continuous improvement. Additional information: The Authority will be using Home Office's eSourcing Portal Jaggaer to manage expressions of interest and all communications will be made through the Portal. Please register your Company's contact details by logging on to the home page: https://homeoffice.app.jaggaer.com/web/login.html if you're not already on the system. Once registered please email PPPTcommercial@homeoffice.gov.uk to confirm your registration, adding 'Sustained Support for Access Pass Holder Information Distribution System (APHIDS)' as the subject. Interested suppliers will be required to sign a Non-Disclosure Agreement (NDA) after which the Service Requirements will be made available to them (see attachment). The completed NDA must be sent to PPPTcommercial@homeoffice.gov.uk.Open early engagement - This means that a procurement idea is currently active, it is in the early stage of development and judging interest from potential suppliersThis Prior Information Notice is for information only and is not a call for competition. The HO reserves the right not to enter a formal procurement process and not to award contract(s). Accordingly, the Authority will not be liable for any bid cost, expenditure, work or effort incurred by a provider in acting on the basis of this notice.Please respond directly to the buyer using the contact details provided, or follow the instructions given in the notice description or information section. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1e56ebae-5624-4ec2-bbda-273156fc7e82 | | Notice type | Market Engagement Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 13 Sep 2021 | | Submission deadline | Not specified | | Future notice date | 27 Sep 2021 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planning | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | ATAMIS LTD | | Locality | LONDON | | Post town | South West London | | Postcode | SW1P 4DF | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI3 Inner London - West | | ITL 3 | TLI35 Westminster and City of London | | Local authority | Westminster | | Electoral ward | St James's | | Westminster constituency | Cities of London and Westminster | | Delivery location | Not specified | ## CPV Codes ### Divisions - 71 - Architectural, construction, engineering and inspection services - 72 - IT services: consulting, software development, Internet and support ### Codes - 71356300 - Technical support services - 72000000 - IT services: consulting, software development, Internet and support ## Release History - 13 Sep 2021 at 09:49 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/1e56ebae-5624-4ec2-bbda-273156fc7e82 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/1e56ebae-5624-4ec2-bbda-273156fc7e82 13th September 2021 - Early engagement notice on Contracts Finder ## Notice URLs - https://homeoffice.app.jaggaer.com/web/login.html ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f7c25b44-b65f-4da1-a6a3-059751505ead. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f7c25b44-b65f-4da1-a6a3-059751505ead.json.