---
title: "DDaT25298 - Licences For IT Service Management Platform"
ocid: "ocds-b5fd17-f7c28ef6-6065-464f-b37b-6499d975043a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f7c28ef6-6065-464f-b37b-6499d975043a"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f7c28ef6-6065-464f-b37b-6499d975043a.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-f7c28ef6-6065-464f-b37b-6499d975043a.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "UK SHARED BUSINESS SERVICES LIMITED"
published: "2025-09-26"
---

# DDaT25298 - Licences For IT Service Management Platform

Buyer: UK SHARED BUSINESS SERVICES LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-f7c28ef6-6065-464f-b37b-6499d975043a

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-f7c28ef6-6065-464f-b37b-6499d975043a)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-f7c28ef6-6065-464f-b37b-6499d975043a.json)

## Summary

The UK Shared Business Services Limited, located in Swindon, has successfully completed the procurement process titled "DDaT25298 - Licences For IT Service Management Platform" within the software package and information systems industry category. The procurement followed a selective method as a call-off from the G Cloud 14 framework agreement. The award was officially published on 26th September 2025 following the tender end date on 17th September 2025. The contract period spans from 28th September 2025 to 27th September 2026, with an award value of £10,800. The software licences are to be delivered to the address with the postal code SN2 1FL.

This award notice presents growth opportunities particularly for Small and Medium Enterprises (SMEs) specialising in IT service management solutions. The procurement was won by Freshworks Inc., indicating that similar businesses could benefit by participating in future opportunities of this nature. Such contracts provide SMEs with a stable engagement for a year-long period, enabling them to plan their operations efficiently within the IT services sector. The use of a framework agreement underscores the importance of being part of such consortia, and businesses specialising in software and related services should consider positioning themselves in frameworks to capture similar opportunities.

## Notice

***Please note this is an award notice, not a call for competition*** UK Shared Business Services (UK SBS) had a requirement for the supply of IT Service Management Platform Licences. This Call Off contract has been sourced via a longlist shortlist exercise on the G Cloud 14 framework (RM1557.14)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e6f668ea-b3c1-4b38-866c-41635b3e4924 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Sep 2025 |
| Submission deadline | 17 Sep 2025 |
| Future notice date | Not specified |
| Award date | 17 Sep 2025 |
| Contract period | 27 Sep 2025 - 27 Sep 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £10,800 |
| Lots value | Not specified |
| Awards value | £10,800 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UK SHARED BUSINESS SERVICES LIMITED |
| Locality | SWINDON |
| Post town | Swindon |
| Postcode | SN2 1FF |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK7 Gloucestershire and Wiltshire |
| ITL 3 | TLK71 Swindon |
| Local authority | Swindon |
| Electoral ward | Rodbourne Cheney |
| Westminster constituency | Swindon North |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FRESHWORKS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 26 Sep 2025 at 15:25 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/e6f668ea-b3c1-4b38-866c-41635b3e4924

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/e6f668ea-b3c1-4b38-866c-41635b3e4924
  26th September 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f7c28ef6-6065-464f-b37b-6499d975043a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f7c28ef6-6065-464f-b37b-6499d975043a.json.