---
title: "Customer Service Training"
ocid: "ocds-b5fd17-f7c48b8e-610b-44d6-909f-4bcd39ad5f22"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f7c48b8e-610b-44d6-909f-4bcd39ad5f22"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f7c48b8e-610b-44d6-909f-4bcd39ad5f22.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-f7c48b8e-610b-44d6-909f-4bcd39ad5f22.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "THE CROWN ESTATE"
published: "2025-09-09"
---

# Customer Service Training

Buyer: THE CROWN ESTATE  
Current stage: Award  
OCID: ocds-b5fd17-f7c48b8e-610b-44d6-909f-4bcd39ad5f22

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-f7c48b8e-610b-44d6-909f-4bcd39ad5f22.json)

## Summary

The procurement process titled "Customer Service Training" was conducted by The Crown Estate, a prominent public organisation headquartered in London, England. This contract falls under the industry category of training services (CPV code: 80500000) and was executed via a direct procurement method, specifically a single tender action below the threshold. The tender process has now been completed, with the award stage having taken place on 30th June 2025. The contract period runs from 1st July 2025 to 31st December 2025, with services delivered within the United Kingdom. The total contract value is £78,725.

This tender offers business growth opportunities for small and medium-sized enterprises (SMEs) that specialise in training services. SMEs with expertise in delivering customer service training would find this contract particularly relevant, as the procurement method implies a preference for focused and potentially more agile suppliers. Tribe CX Limited, an SME based in London, has been selected as the supplier, exemplifying the potential success for businesses prepared to meet the buyer's specific service needs. The direct contract award might suggest future opportunities for SMEs to engage with The Crown Estate in similar service areas.

## Notice

Customer Service Training

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f71ab859-d3e5-4246-a5c8-e73327302d9b |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Single tender action (below threshold) |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Sep 2025 |
| Submission deadline | 29 May 2025 |
| Future notice date | Not specified |
| Award date | 29 Jun 2025 |
| Contract period | 30 Jun 2025 - 31 Dec 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £78,725 |
| Lots value | Not specified |
| Awards value | £78,725 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE CROWN ESTATE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1Y 4AH |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TRIBE CX |

## CPV Codes

### Divisions

- 80 - Education and training services

### Codes

- 80500000 - Training services

## Release History

- 9 Sep 2025 at 13:25 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/f71ab859-d3e5-4246-a5c8-e73327302d9b

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/f71ab859-d3e5-4246-a5c8-e73327302d9b
  9th September 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f7c48b8e-610b-44d6-909f-4bcd39ad5f22. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f7c48b8e-610b-44d6-909f-4bcd39ad5f22.json.