---
title: "IT Managed Support Services"
ocid: "ocds-b5fd17-f7d5f51f-a920-45da-95e1-d3c603cc1349"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f7d5f51f-a920-45da-95e1-d3c603cc1349"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f7d5f51f-a920-45da-95e1-d3c603cc1349.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-f7d5f51f-a920-45da-95e1-d3c603cc1349.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "GATEWAY HOUSING ASSOCIATION"
published: "2018-08-28"
---

# IT Managed Support Services

Buyer: GATEWAY HOUSING ASSOCIATION  
Current stage: Tender  
OCID: ocds-b5fd17-f7d5f51f-a920-45da-95e1-d3c603cc1349

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-f7d5f51f-a920-45da-95e1-d3c603cc1349)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-f7d5f51f-a920-45da-95e1-d3c603cc1349.json)

## Summary

Gateway Housing Association is currently seeking a supplier for its IT Managed Support Services, with the procurement process classified under the IT services industry category. This tender, which falls under the selective procurement method using a restricted procedure, is active and has a deadline for submission on 24 September 2018. The contract is set to begin on 31 January 2019 and will last until 31 January 2022. The services will be delivered in London, United Kingdom, with the appointed supplier required to provide on-site support as well as off-site monitoring and service desk functions.

This tender presents considerable opportunities for IT service providers, especially those offering consulting, software development, and support services. Small and medium-sized enterprises (SMEs) should actively consider participating, as the project requires ongoing management of IT services and infrastructure that are essential for day-to-day operations. Businesses with expertise in IT service management and a capacity for a flexible response to service demands are especially well-suited to compete for this contract.

## Notice

Gateway Housing is seeking to appoint a supplier to manage the support of its IT service. This will include provision of an on-site resource for each working day of the year who will resolve day-to-day issues and undertake project work as time permits. This must be reinforced by an off-site second and third line resolver function and an off-site Service Desk for logging calls. The Supplier will also be expected to monitor key services such as the servers, storage and networks with the capability to respond to alerts and alarms on a 24x7 basis.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/735fa9df-9539-4ddf-a01d-f8e66e1d3eac |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 Aug 2018 |
| Submission deadline | 24 Sep 2018 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 31 Jan 2019 - 31 Jan 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | GATEWAY HOUSING ASSOCIATION |
| Locality | LONDON |
| Post town | East London |
| Postcode | E3 4PB |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Bow West |
| Westminster constituency | Stratford and Bow |
| Delivery location | TLI London |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 28 Aug 2018 at 11:29 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/735fa9df-9539-4ddf-a01d-f8e66e1d3eac

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/735fa9df-9539-4ddf-a01d-f8e66e1d3eac
  28th August 2018 - Opportunity notice on Contracts Finder
- https://www.delta-esourcing.com/tenders/UK-UK-London:-IT-services:-consulting%2C-software-development%2C-Internet-and-support./2987G5W7SR
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f7d5f51f-a920-45da-95e1-d3c603cc1349. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f7d5f51f-a920-45da-95e1-d3c603cc1349.json.