---
title: "Telephony Maintenance, Software Assurance & Supply of Services"
ocid: "ocds-b5fd17-f7dc3098-b1e8-47ee-8eb3-e877cb886a5b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f7dc3098-b1e8-47ee-8eb3-e877cb886a5b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f7dc3098-b1e8-47ee-8eb3-e877cb886a5b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-f7dc3098-b1e8-47ee-8eb3-e877cb886a5b.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "WIRRAL BOROUGH COUNCIL"
published: "2018-11-16"
---

# Telephony Maintenance, Software Assurance & Supply of Services

Buyer: WIRRAL BOROUGH COUNCIL  
Current stage: Tender  
OCID: ocds-b5fd17-f7dc3098-b1e8-47ee-8eb3-e877cb886a5b

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## Summary

The procurement process involves Wirral Borough Council seeking tenders for the contract titled "Telephony Maintenance, Software Assurance & Supply of Services," which focuses on maintaining and supporting their corporate and call centre telephony services, grounded in Mitel technologies. This open procedure tender's value is set at £170,000, with a minimum value of £150,000. The contract period is anticipated to start on 1 January 2019 and extend through to 31 December 2021, with tenders due by 14 December 2018. The services will be delivered within the North West region of the United Kingdom.

This tender presents significant opportunities for businesses specialising in telephony maintenance and associated support services, particularly Small and Medium-sized Enterprises (SMEs). Companies that can demonstrate expertise in Mitel technologies and possess a track record of providing maintenance and software assurance services will be well-positioned to compete. Engaging in this tender could enhance business growth, especially for those looking to establish long-term relationships with public sector clients.

## Notice

This contract is for the provision of support and software assurance for the council's corporate and call centre telephony services which is based on Mitel technologies. This is a 3 year contract to be renewed on an annual basis,

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/bfad2634-13f0-43c3-ae02-33e4fee49449 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Nov 2018 |
| Submission deadline | 14 Dec 2018 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 1 Jan 2019 - 31 Dec 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £170,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WIRRAL BOROUGH COUNCIL |
| Locality | WALLASEY |
| Post town | Chester |
| Postcode | CH44 8ED |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD74 Wirral |
| Local authority | Wirral |
| Electoral ward | Seacombe |
| Westminster constituency | Wallasey |
| Delivery location | TLD North West (England) |

## CPV Codes

### Divisions

- 50 - Repair and maintenance services

### Codes

- 50334110 - Telephone network maintenance services

## Release History

- 16 Nov 2018 at 15:02 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/bfad2634-13f0-43c3-ae02-33e4fee49449

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/bfad2634-13f0-43c3-ae02-33e4fee49449
  16th November 2018 - Opportunity notice on Contracts Finder

## Notice URLs

- http://www.wirral.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f7dc3098-b1e8-47ee-8eb3-e877cb886a5b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f7dc3098-b1e8-47ee-8eb3-e877cb886a5b.json.