---
title: "Provision of Consultancy for Customer Care Officer Charging"
ocid: "ocds-b5fd17-f7f0106d-671f-4c23-86a8-670f3b5d2521"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f7f0106d-671f-4c23-86a8-670f3b5d2521"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f7f0106d-671f-4c23-86a8-670f3b5d2521.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-f7f0106d-671f-4c23-86a8-670f3b5d2521.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CROWN COMMERCIAL SERVICE"
published: "2017-04-27"
---

# Provision of Consultancy for Customer Care Officer Charging

Buyer: CROWN COMMERCIAL SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-f7f0106d-671f-4c23-86a8-670f3b5d2521

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-f7f0106d-671f-4c23-86a8-670f3b5d2521)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-f7f0106d-671f-4c23-86a8-670f3b5d2521.json)

## Summary

The procurement process involves the Crown Commercial Service, seeking consultancy services for "Provision of Consultancy for Customer Care Officer Charging". This procurement falls under the administration, defence, and social security services category and is located within the British Overseas Territories and the United Kingdom. The procurement method employed was an open procedure, with the tender period having ended on 20 December 2016 and the contract period ranging from 7 February 2017 to 7 March 2017. The awarded contract was valued at £49,190.

This tender presents significant opportunities for consultancy firms, particularly those specialising in customer care and administration services, to establish or expand their business with a reputable public buyer. Small and medium-sized enterprises (SMEs) are encouraged to participate, as this opportunity is suitable for them. Engaging with the Crown Commercial Service could potentially lead to further contracts in the public sector, fostering long-term growth and collaboration.

## Notice

Provision of Consultancy for Customer Care Officer Charging

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f7c5f58a-9cf4-4870-8bd3-53a08c7bbaae |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Apr 2017 |
| Submission deadline | 20 Dec 2016 |
| Future notice date | Not specified |
| Award date | 6 Feb 2017 |
| Contract period | 7 Feb 2017 - 7 Mar 2017 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £49,190 |
| Lots value | Not specified |
| Awards value | £49,190 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CROWN COMMERCIAL SERVICE |
| Locality | LIVERPOOL |
| Post town | Liverpool |
| Postcode | L3 9PP |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | City Centre North |
| Westminster constituency | Liverpool Riverside |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ERNST & YOUNG |

## CPV Codes

### Divisions

- 75 - Administration, defence and social security services

### Codes

- 75000000 - Administration, defence and social security services

## Release History

- 27 Apr 2017 at 11:15 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/f7c5f58a-9cf4-4870-8bd3-53a08c7bbaae

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/f7c5f58a-9cf4-4870-8bd3-53a08c7bbaae
  27th April 2017 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/10a4b2f7-e345-49a1-ba91-61e43cca41a3
  CCCC16B15 REDACTED Award Letter v1.0.docx
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/44e8988b-0d55-414e-8f06-f5f33896aa36
  CCCC16B15 REDACTED Agreement Annexes - Services v1.0.docx

## Notice URLs

- https://www.gov.uk/government/organisations/crown-commercial-service

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f7f0106d-671f-4c23-86a8-670f3b5d2521. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f7f0106d-671f-4c23-86a8-670f3b5d2521.json.