---
title: "Complaint Investigation Service"
ocid: "ocds-b5fd17-f83dfba8-12d4-45d5-999f-fa2a498ed446"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f83dfba8-12d4-45d5-999f-fa2a498ed446"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f83dfba8-12d4-45d5-999f-fa2a498ed446.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-f83dfba8-12d4-45d5-999f-fa2a498ed446.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "LGSS"
published: "2018-11-21"
---

# Complaint Investigation Service

Buyer: LGSS  
Current stage: Tender  
OCID: ocds-b5fd17-f83dfba8-12d4-45d5-999f-fa2a498ed446

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## Summary

The Cambridgeshire County Council, through its subsidiary LGSS, is seeking a fully managed Complaint Investigation Service as part of the statutory children's social care procedures. The procurement process is currently at the Tender stage, with the tender period closing on 30 November 2018. This service relates to the Health and Social Work Services industry category and will require delivery within the East of England. The contract is scheduled to commence on 14 December 2018 and will last for one year, ending on 13 December 2019.

This tender presents a significant opportunity for businesses specializing in health and social care services, particularly those which provide qualified investigating officers and independent personnel. Suitable candidates must demonstrate robust experience in complaint management and compliance with social care procedures. Small to medium-sized enterprises (SMEs) would be particularly well-positioned to compete, as the procurement has been identified as suitable for them, encouraging local participation in this essential service.

## Notice

Management and co-ordination of investigating officers and independent persons to fulfil the independent element of local authority stage 2 complaints investigated under statutory children's social care procedures. The children act 1989, representations procedure (England) regulations 2006. Additional information: Cambridgeshire County Council Children's Services are looking to appoint a fully managed complaints investigation service, utilising a network of fully qualified investigating officers and independent persons ready to undertake complaint investigations. The successful service, will need to ensure that all IO's and IP's are suitably qualified social care professionals that are fully vetted and provided with comprehensive guidance, support and secure work management systems to enable them to undertake their professional roles. The service should also provide quality supervision and performance monitoring of all work undertaken and be fully compliant with relevant policies and procedures to ensure its services are delivered safely and securely.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/701e2a7f-ff41-4e93-acb5-865529af22f5 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Single tender action (below threshold) |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Nov 2018 |
| Submission deadline | 30 Nov 2018 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 14 Dec 2018 - 13 Dec 2019 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Cancelled |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LGSS |
| Locality | CAMBRIDGE |
| Post town | Cambridge |
| Postcode | CB3 0AP |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH4 Cambridgeshire and Peterborough |
| ITL 3 | TLH42 Cambridgeshire CC |
| Local authority | Cambridge |
| Electoral ward | Castle |
| Westminster constituency | Cambridge |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85000000 - Health and social work services

## Release History

- 21 Nov 2018 at 09:29 - TenderCancellation - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/701e2a7f-ff41-4e93-acb5-865529af22f5
- 16 Nov 2018 at 13:26 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/d6662008-407d-4c12-b918-dbbf6403b668

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/701e2a7f-ff41-4e93-acb5-865529af22f5
  21st November 2018 - Opportunity notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/d6662008-407d-4c12-b918-dbbf6403b668
  16th November 2018 - Opportunity notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f83dfba8-12d4-45d5-999f-fa2a498ed446. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f83dfba8-12d4-45d5-999f-fa2a498ed446.json.