--- title: "CANCELLED UCA - Customer Relationship Management Solution" ocid: "ocds-b5fd17-f8593282-e893-4899-9532-db8d950c6f6a" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f8593282-e893-4899-9532-db8d950c6f6a" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f8593282-e893-4899-9532-db8d950c6f6a.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-f8593282-e893-4899-9532-db8d950c6f6a.json" source: "Contracts Finder" current_stage: "Tender" buyer: "UNIVERSITY FOR THE CREATIVE ARTS" published: "2021-12-01" --- # CANCELLED UCA - Customer Relationship Management Solution Buyer: UNIVERSITY FOR THE CREATIVE ARTS Current stage: Tender OCID: ocds-b5fd17-f8593282-e893-4899-9532-db8d950c6f6a [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-f8593282-e893-4899-9532-db8d950c6f6a) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-f8593282-e893-4899-9532-db8d950c6f6a.json) ## Summary The University for the Creative Arts is seeking a provider for a Customer Relationship Management (CRM) solution as part of an open procurement process. The tender, identified as IT-376-83-UCA/2021/Marketing/CRM, is currently in an active planning stage with a procurement period that ended on 1 December 2021 at 12:00 PM. The contract is to be awarded upon completion of the tender process, with a contract duration from 2 December 2021 to 2 December 2022. This opportunity falls within the software package and information systems industry, specifically related to sales, marketing, and business intelligence software. The main delivery address is in Farnham, Surrey, UK, with nationwide availability across the British Overseas Territories and Europe. This tender presents significant opportunities for businesses specialising in software development, particularly those offering CRM solutions with integrated customer databases and contract management capabilities. Small and medium-sized enterprises (SMEs) are encouraged to participate, as the procurement is suitable for them, enabling them to potentially expand their market presence. Companies with expertise in providing marketing and campaign management solutions will find this tender particularly relevant. As the University for the Creative Arts seeks to enhance its CRM capabilities, there is demand for innovative and effective software solutions in this competitive market. ## Notice CANCELLED UCA - Customer Relationship Management Solution UCA/2021/Marketing/CRM The University For The Creative Arts seeks to investigate the opportunities available to replace its current CRM (Radius) with an improved solution A fully functional CRM software application, incorporating an integrated customer database and a full contract management suite for supporting CRM Marketing and Campaign Management Suppliers that would like to take part in this tender process are invited to Express Interest until 27 Aug 2021 upon which they will be given access to the full tender documentation through this e-tendering system Tender submissions must be received by midday 27 Aug 2021 Please allow sufficient time to make your return as late returns will not be permitted Any questions relating to this tender should be made via correspondence on the website and can be address to the main contact as shown in the details above Additional information: Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/8cd5c777-2875-46a6-be7a-d0c1c3ba0684 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Goods | | Procurement method | Open | | Procurement method details | Open procedure (above threshold) | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 1 Dec 2021 | | Submission deadline | 1 Dec 2021 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 2 Dec 2021 - 2 Dec 2022 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | UNIVERSITY FOR THE CREATIVE ARTS | | Locality | UK | | Post town | Guildford | | Postcode | GU9 7DS | | Country | England | | ITL 1 | TLJ South East (England) | | ITL 2 | TLJ2 Surrey, East and West Sussex | | ITL 3 | TLJ25 West Surrey | | Local authority | Waverley | | Electoral ward | Farnham North West | | Westminster constituency | Farnham and Bordon | | Delivery location | Not specified | ## CPV Codes ### Divisions - 48 - Software package and information systems ### Codes - 48000000 - Software package and information systems - 48480000 - Sales, marketing and business intelligence software package ## Release History - 1 Dec 2021 at 10:19 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/8cd5c777-2875-46a6-be7a-d0c1c3ba0684 - 1 Dec 2021 at 10:17 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/8cd5c777-2875-46a6-be7a-d0c1c3ba0684 - 1 Dec 2021 at 10:16 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/8cd5c777-2875-46a6-be7a-d0c1c3ba0684 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/8cd5c777-2875-46a6-be7a-d0c1c3ba0684 1st December 2021 - Opportunity notice on Contracts Finder ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f8593282-e893-4899-9532-db8d950c6f6a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f8593282-e893-4899-9532-db8d950c6f6a.json.