---
title: "GMCA 858 - Employer Customer Relationship Management system for GMCA's Education, Work and Skills directorate"
ocid: "ocds-b5fd17-f88a89fb-d091-428d-aba0-cb7a237d45e6"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f88a89fb-d091-428d-aba0-cb7a237d45e6"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f88a89fb-d091-428d-aba0-cb7a237d45e6.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-f88a89fb-d091-428d-aba0-cb7a237d45e6.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "GREATER MANCHESTER COMBINED AUTHORITY"
published: "2024-11-12"
---

# GMCA 858 - Employer Customer Relationship Management system for GMCA's Education, Work and Skills directorate

Buyer: GREATER MANCHESTER COMBINED AUTHORITY  
Current stage: Award  
OCID: ocds-b5fd17-f88a89fb-d091-428d-aba0-cb7a237d45e6

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## Summary

The Greater Manchester Combined Authority (GMCA) has completed the procurement process for a Customer Relationship Management (CRM) system specifically for its Education, Work and Skills (EWS) Directorate. The contract, valued at £40,080, has been awarded to Aspire CRM, a large supplier based in Denby, England. This procurement, carried out through a restricted procedure, aims to enhance the Directorate’s ability to monitor and analyse interactions with employers, improve employer engagement, and measure outcomes of their engagements. The contract period runs from 5th August 2024 to 4th August 2025, with the tender process concluding on 16th July 2024.

This tender presents significant opportunities for businesses within the software and information systems sector, particularly those skilled in CRM solutions aimed at educational and professional skills development sectors. Small and medium-sized enterprises (SMEs) might find this type of contract beneficial for growth due to the focus on improving logistical and analytical capabilities within public sector engagements. The project aligns well with companies that have expertise in data monitoring, analysis, and enhancing user engagement through technological solutions.

## Notice

GMCA is seeking a supplier to provide a Customer Relationship Management system to provide the Education, Work and Skills (EWS) Directorate with the ability to record, monitor and analyse information about the employers we have a relationship with. Through procuring a CRM, we aim to maximise the engagement of the businesses we work with, increase the interest employers have in our work, improve the support we give employers to engage with activities, and measure the outcomes of our efforts. The CRM will provide the EWS Directorate with a shared single source of truth about our employer engagement. The benefits of this single source of truth will be that it provides the Directorate with a complete understanding of the employers we engage with, the interactions we have with them alongside the ability to monitor and analyse the data.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/4739d1ee-d97e-42d0-ba51-747e6eaeb84a |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Nov 2024 |
| Submission deadline | 16 Jul 2024 |
| Future notice date | Not specified |
| Award date | 16 Jul 2024 |
| Contract period | 4 Aug 2024 - 4 Aug 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £40,080 |
| Lots value | Not specified |
| Awards value | £40,080 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | GREATER MANCHESTER COMBINED AUTHORITY |
| Locality | MANCHESTER |
| Post town | Manchester |
| Postcode | M1 6EU |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD33 Manchester |
| Local authority | Manchester |
| Electoral ward | Deansgate |
| Westminster constituency | Manchester Central |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ASPIRE CRM |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 12 Nov 2024 at 17:06 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/4739d1ee-d97e-42d0-ba51-747e6eaeb84a

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/4739d1ee-d97e-42d0-ba51-747e6eaeb84a
  12th November 2024 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.manchesterfire.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f88a89fb-d091-428d-aba0-cb7a237d45e6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f88a89fb-d091-428d-aba0-cb7a237d45e6.json.