--- title: "Contact Centre Services" ocid: "ocds-b5fd17-f8b1faa9-fb18-47a5-b359-2f6bf6f52178" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f8b1faa9-fb18-47a5-b359-2f6bf6f52178" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f8b1faa9-fb18-47a5-b359-2f6bf6f52178.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-f8b1faa9-fb18-47a5-b359-2f6bf6f52178.json" source: "Contracts Finder" current_stage: "Tender" buyer: "BIP SOLUTIONS LIMITED" published: "2025-02-14" --- # Contact Centre Services Buyer: BIP SOLUTIONS LIMITED Current stage: Tender OCID: ocds-b5fd17-f8b1faa9-fb18-47a5-b359-2f6bf6f52178 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-f8b1faa9-fb18-47a5-b359-2f6bf6f52178) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-f8b1faa9-fb18-47a5-b359-2f6bf6f52178.json) ## Summary BIP Solutions Limited has issued a tender for the provision of Contact Centre Services, covering customer service via telephony and other communication channels, including social media management, secure messaging, chat-bots, and web chat. This falls under the industry category of Customer Services (CPV: 79342300). This contract is active and covers an extensive geographical area, including the United Kingdom and numerous overseas territories. The procurement stage is at the tender stage with the contract period running from 1st April 2021 to 31st March 2025. A recent modification notice dated 14th February 2025 announced an increase in the contract value by £3.7 million to accommodate unforeseen cost pressures. The tender period ended on 1st January 2021, and the procurement method is listed as "Other - not specified." This tender offers substantial opportunities for businesses involved in telecommunication and customer service solutions to increase their market share and revenues. Companies proficient in managing multi-channel customer interactions, including telephony, social media, and web-based communication, will find this contract particularly beneficial. The need for extra services such as outbound calling and chat-bot management also opens up business expansion possibilities in newer technological domains. Large enterprises rather than SMEs or VCSEs are most likely to be competitive candidates for this tender due to the scale and complexity of the required services. ## Notice Modification Notice Original description: The provision of Customer Services via telephony and potentially other communication channels. In addition they may provide the following: management of customer contact through social media channels, secure messaging and chat-bots; ad-hoc administration work to support account processing; additional blended work to support contact and repayments processing; outbound calling; web chat. Description of the modifications Increase in the overall value of the contract by an additional PS3.7M, for final 3 months of the contract. Original contract value increased to PS75M on 04/03/2021 Description of the circumstances which rendered the modification necessary and explanation of the unforeseen nature of these circumstances: The Contact Centre Contract has been consumed earlier than intended due to a few additional cost pressures which were not anticipated. The increase in value requested of PS3.7M is to enable business as usual to manage demand levels at this time of year. The Regulation 72 (1) a allows an increase such as SLC requires. The increase is less than 50% of the original contract value. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/7743b1a3-2e3b-4e81-8731-d8bf82a32354 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Other - not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 14 Feb 2025 | | Submission deadline | 1 Jan 2021 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 31 Mar 2021 - 31 Mar 2025 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | BIP SOLUTIONS LIMITED | | Locality | GLASGOW | | Post town | Glasgow | | Postcode | G5 8DF | | Country | Scotland | | ITL 1 | TLM Scotland | | ITL 2 | TLM3 West Central Scotland | | ITL 3 | TLM32 Glasgow City | | Local authority | Glasgow City | | Electoral ward | Govan | | Westminster constituency | Glasgow South West | | Delivery location | Not specified | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79342300 - Customer services ## Release History - 14 Feb 2025 at 10:39 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/7743b1a3-2e3b-4e81-8731-d8bf82a32354 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/7743b1a3-2e3b-4e81-8731-d8bf82a32354 14th February 2025 - Opportunity notice on Contracts Finder - https://www.delta-esourcing.com/delta/respondToList.html?noticeId=925744206 Please follow this link to view the notice. ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f8b1faa9-fb18-47a5-b359-2f6bf6f52178. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f8b1faa9-fb18-47a5-b359-2f6bf6f52178.json.