--- title: "DBC (SF) Community Alarm Call Monitoring - Pre-Procurement Market Engagement" ocid: "ocds-b5fd17-f8dfae9d-0c4f-43f2-98bc-b431bdc1de13" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f8dfae9d-0c4f-43f2-98bc-b431bdc1de13" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f8dfae9d-0c4f-43f2-98bc-b431bdc1de13.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-f8dfae9d-0c4f-43f2-98bc-b431bdc1de13.json" source: "Contracts Finder" current_stage: "Tender" buyer: "DACORUM BOROUGH COUNCIL" published: "2021-12-06" --- # DBC (SF) Community Alarm Call Monitoring - Pre-Procurement Market Engagement Buyer: DACORUM BOROUGH COUNCIL Current stage: Tender OCID: ocds-b5fd17-f8dfae9d-0c4f-43f2-98bc-b431bdc1de13 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-f8dfae9d-0c4f-43f2-98bc-b431bdc1de13) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-f8dfae9d-0c4f-43f2-98bc-b431bdc1de13.json) ## Summary The Dacorum Borough Council is initiating a pre-procurement market engagement process for the "DBC (SF) Community Alarm Call Monitoring" service. This tender, which is currently in the planning stage, aims to improve the existing alarm call monitoring service for older and vulnerable individuals. Interested organisations are requested to submit their responses by 12 noon on 7 January 2022, with the contract set to commence on 21 September 2022 and lasting until 20 September 2025. This procurement falls under the category of community, social, and personal services and is focused on delivering value for money while enhancing the independence of service users. This opportunity is particularly well-suited for small and medium-sized enterprises (SMEs) that specialise in community support services, emergency response systems, or assistive technology. Companies with experience in providing call centre operations and alarm-monitoring services will find this procurement advantageous, as it allows them to engage with a local authority looking to refresh its service delivery. The market engagement process encourages innovative solutions that can improve the quality of life for those in need, presenting an avenue for business growth and collaboration within the community. ## Notice Pre-procurement Market Engagement for Call Monitoring and Emergency Responder Service Since November 2001 the Council has outsourced its alarm call monitoring service to external organisations for the provision of 24hr support for older and vulnerable people. Following a review of how the current service is delivered the Council is now The Council has decided to review how the current service is delivered and is now seeking input from the market to ensure that the service being delivered reflects the needs of our current service users and provides value for money. This service will seek to improve independence for older and vulnerable people. The main areas of focus should include, but are not limited to: o delivering a call monitoring service o providing emergency response o monitoring of various assistive technology equipment o signposting to relevant and local support organisations Organisations interested in taking part in the Pre-procurement Market Engagement can register on the portal www.supplyhertfordshire.uk to download the Summary of Service description and the simple questionnaire document which should be returned via the Supply Hertfordshire portal by 12 noon on 7 January 2022. Clarification questions can be sent via the portal up to 4pm on 31 December 2021. Additional information: Information is available from the Supply Hertfordshire portal www.supplyhertfordshire.uk you will need to register on the portal (if not already registered) to download the information and the questionnaire. The questionnaire should be returned via the portal by 12 noon on 7 January 2022 if you would like to take part in the pre-procurement market engagement process. Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/41c8cd6d-c44a-4a87-8f58-f7d1d1f95408 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Other - | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 6 Dec 2021 | | Submission deadline | 7 Jan 2022 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 21 Sep 2022 - 20 Sep 2025 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £370,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | DACORUM BOROUGH COUNCIL | | Locality | HERTFORDSHIRE | | Post town | Hemel Hempstead | | Postcode | HP1 1HH | | Country | England | | ITL 1 | TLH East (England) | | ITL 2 | TLH2 Bedfordshire and Hertfordshire | | ITL 3 | TLH27 South West Hertfordshire | | Local authority | Dacorum | | Electoral ward | Hemel Hempstead Town | | Westminster constituency | Hemel Hempstead | | Delivery location | Not specified | ## CPV Codes ### Divisions - 33 - Medical equipments, pharmaceuticals and personal care products - 79 - Business services: law, marketing, consulting, recruitment, printing and security - 85 - Health and social work services - 98 - Other community, social and personal services ### Codes - 33196100 - Devices for the elderly - 33196200 - Devices for the disabled - 79512000 - Call centre - 79711000 - Alarm-monitoring services - 85322000 - Community action programme - 98000000 - Other community, social and personal services - 98900000 - Services provided by extra-territorial organisations and bodies ## Release History - 6 Dec 2021 at 12:50 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/41c8cd6d-c44a-4a87-8f58-f7d1d1f95408 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/41c8cd6d-c44a-4a87-8f58-f7d1d1f95408 6th December 2021 - Opportunity notice on Contracts Finder - http://www.dacorum.gov.uk Additional information on how to apply for this contract ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f8dfae9d-0c4f-43f2-98bc-b431bdc1de13. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f8dfae9d-0c4f-43f2-98bc-b431bdc1de13.json.