--- title: "Telephony system replacement" ocid: "ocds-b5fd17-f8e5ec3b-9864-47ce-9c49-975c425dd76f" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f8e5ec3b-9864-47ce-9c49-975c425dd76f" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f8e5ec3b-9864-47ce-9c49-975c425dd76f.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-f8e5ec3b-9864-47ce-9c49-975c425dd76f.json" source: "Contracts Finder" current_stage: "Tender" buyer: "PHOENIX COMMUNITY HOUSING" published: "2023-10-25" --- # Telephony system replacement Buyer: PHOENIX COMMUNITY HOUSING Current stage: Tender OCID: ocds-b5fd17-f8e5ec3b-9864-47ce-9c49-975c425dd76f [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-f8e5ec3b-9864-47ce-9c49-975c425dd76f) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-f8e5ec3b-9864-47ce-9c49-975c425dd76f.json) ## Summary The current tender involves Phoenix Community Housing, a not-for-profit resident-led housing association based in south London. They are seeking a replacement for their outdated telephone system due to technology advancements and changing operational needs. The procurement stage is active, with a tender period ending on November 15, 2023. The contract period is set to start on April 8, 2024, and end on April 8, 2027. The industry category is Telecommunications network, and the procurement method is an open procedure below threshold. This tender for a telephony system replacement by Phoenix Community Housing presents an opportunity for businesses in the services sector, particularly those with expertise in telecommunications networks. Companies offering cloud-based telephony solutions and integration services, especially with Microsoft's cloud-based 365 products, would be well-suited to compete. The contract value is £100,000 in GBP, and the delivery address is in London, United Kingdom, offering a targeted business growth opportunity in the local market. ## Notice Phoenix Community Housing is a not-for-profit resident-led housing association based in south London. We own and manage more than 7,600 homes in the Lewisham wards of Bellingham, Catford South,?Downham and Grove Park. We?are committed to providing homes and services that meet residents needs and are exploring cost effective solutions to provide sustainable homes. Phoenix' current telephone system has been in place for over ten years.? Initially it was at the leading edge of technology in its area, but over time technology and the organisation's requirements have moved on.? The current system is based on ISDN circuits - a hardwired solution between the local exchange and Phoenix' Head Office.? This technology is now end of life, meaning Phoenix cannot increase its current capacity of 40 lines - a limit we often hit at peak times.? Further, BT currently plans to decommission the UK ISDN infrastructure by the end of 2025. Hybrid working is now built into the culture and working practices at Phoenix, and the current telephone system is limited in its ability to support staff working from outside the office, whether from home, around our properties or elsewhere.?The business uses soft phone technology for its call centre operation, work mobiles for office staff and tablets and phones for operatives. We require a telephony solution for all aspects of work that can be interlinked so that the Call Centre function can contact a colleague with ease. Our intention is to procure and implement a cloud-based service that replaces the current telephony system and provides a robust telephone service that can handle an increased capacity of calls as well as provide better integration into our other primary systems, particularly those built upon Microsoft's cloud based 365 product set. A full specification and tender documents are attached to this notice. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/064c36d7-8047-4412-96b2-20de89f06f8e | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 25 Oct 2023 | | Submission deadline | 15 Nov 2023 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 7 Apr 2024 - 8 Apr 2027 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £100,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | PHOENIX COMMUNITY HOUSING | | Locality | LONDON | | Post town | South East London | | Postcode | SE6 2RP | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI4 Inner London - East | | ITL 3 | TLI44 Lewisham and Southwark | | Local authority | Lewisham | | Electoral ward | Catford South | | Westminster constituency | Lewisham East | | Delivery location | TLI London | ## CPV Codes ### Divisions - 32 - Radio, television, communication, telecommunication and related equipment ### Codes - 32412100 - Telecommunications network ## Release History - 25 Oct 2023 at 16:45 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/064c36d7-8047-4412-96b2-20de89f06f8e ## Documents - https://www.contractsfinder.service.gov.uk/Notice/064c36d7-8047-4412-96b2-20de89f06f8e 25th October 2023 - Opportunity notice on Contracts Finder - https://www.mytenders.co.uk/search/show/search_view.aspx?ID=OCT167246 NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at the link provided. ## Notice URLs - http://www.phoenixch.org.uk/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f8e5ec3b-9864-47ce-9c49-975c425dd76f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f8e5ec3b-9864-47ce-9c49-975c425dd76f.json.