---
title: "Tender for STAR Call Monitoring and Care Planning - AWARD"
ocid: "ocds-b5fd17-f90bd070-1c99-4832-b585-f762c825a7a1"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f90bd070-1c99-4832-b585-f762c825a7a1"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f90bd070-1c99-4832-b585-f762c825a7a1.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-f90bd070-1c99-4832-b585-f762c825a7a1.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "SANDWELL METROPOLITAN BOROUGH COUNCIL"
published: "2025-02-18"
---

# Tender for STAR Call Monitoring and Care Planning - AWARD

Buyer: SANDWELL METROPOLITAN BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-f90bd070-1c99-4832-b585-f762c825a7a1

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## Summary

Sandwell Metropolitan Borough Council has awarded a contract for the provision of a STAR (Short Term Assessment & Reablement) Call Monitoring and Care Planning System. The contract, valued at £99,760.40, was granted to OneTouch Telecare Ltd, t/a OneTouch Health, commencing on 10 February 2025 and concluding on 9 February 2029. Sandwell Metropolitan Borough Council, a unitary authority in the West Midlands, serves six towns and employs over 4,500 people. The procurement process was conducted using an open procedure method, with the tender period ending on 28 October 2024. The project falls under the goods category, specifically focusing on document management, scheduling, and IT software packages, and is aimed at improving the council's care planning systems.

This awarded contract presents an opportunity for businesses specialising in document management and IT solutions to engage with a substantial public sector client. Firms with experience in delivering robust and scalable care planning systems will find this procurement particularly relevant. The awarded contract duration of four years plus potential extensions also signifies a stable business relationship and ongoing revenue potential. Businesses within the broader technology and healthcare sectors, capable of providing innovative solutions to enhance council operations, would be well-suited to consider this and similar tenders for future growth opportunities.

## Notice

Sandwell Metropolitan Borough Council (the Council) is a unitary, metropolitan authority located in the West Midlands. SMBC is made of 6 towns (West Bromwich, Oldbury, Tipton, Wednesbury, Smethwick, Rowley Regis). SMBC employs over 4500 people. The Borough Council of Sandwell (the Council) wishes to invite interested parties ("Tenderers") to participate in a Tender exercise to establish a single supplier for the provision of a STAR (Short Term Assessment & Reablement) Call monitoring and Care Planning System("the Invitation to Tender") . The Council has a requirement to identify and appoint a suitably qualified and experienced supplier to provide a Two 2-year term service with option to extend for a further 1 + 1 additional years. On the basis of the Tender submissions the Council will select one (1) supplier to be appointed under the contractual agreement in accordance with the minimum requirements and the award criteria as detailed within the tender documents to provide the services as listed within the Requirement & Specification to the Council in accordance with the agreement.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/7386a585-5fc3-45d4-8bfe-2e9f866a1583 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Feb 2025 |
| Submission deadline | 28 Oct 2024 |
| Future notice date | Not specified |
| Award date | 4 Feb 2025 |
| Contract period | 10 Feb 2025 - 9 Feb 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £250,000 |
| Lots value | Not specified |
| Awards value | £99,760 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SANDWELL METROPOLITAN BOROUGH COUNCIL |
| Locality | WEST MIDLANDS |
| Post town | Birmingham |
| Postcode | B69 3DB |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG37 Sandwell |
| Local authority | Sandwell |
| Electoral ward | Oldbury |
| Westminster constituency | West Bromwich |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ONETOUCH TELECARE LTD, T/A ONETOUCH HEALTH |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48311000 - Document management software package
- 48311100 - Document management system
- 48332000 - Scheduling software package
- 48517000 - IT software package

## Release History

- 18 Feb 2025 at 10:43 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/7386a585-5fc3-45d4-8bfe-2e9f866a1583

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/7386a585-5fc3-45d4-8bfe-2e9f866a1583
  18th February 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f90bd070-1c99-4832-b585-f762c825a7a1. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f90bd070-1c99-4832-b585-f762c825a7a1.json.