--- title: "IT Service management tool" ocid: "ocds-b5fd17-f92cca47-bffe-4b02-b454-a4e7e083ee31" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f92cca47-bffe-4b02-b454-a4e7e083ee31" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f92cca47-bffe-4b02-b454-a4e7e083ee31.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-f92cca47-bffe-4b02-b454-a4e7e083ee31.json" source: "Contracts Finder" current_stage: "Award" buyer: "LEEDS TRINITY UNIVERSITY" published: "2021-07-27" --- # IT Service management tool Buyer: LEEDS TRINITY UNIVERSITY Current stage: Award OCID: ocds-b5fd17-f92cca47-bffe-4b02-b454-a4e7e083ee31 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-f92cca47-bffe-4b02-b454-a4e7e083ee31) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-f92cca47-bffe-4b02-b454-a4e7e083ee31.json) ## Summary Leeds Trinity University is seeking proposals for an IT service management tool to enhance efficiencies and improve the overall customer experience within its IT Services, Information Systems, and Library Services. This tender falls under the services category, specifically IT services such as consulting and software development. The invitation to tender opened on 23 March 2021 and the submission deadline was 23 April 2021. The contracts resulting from this procurement have an active status and will run from 31 May 2021 to 20 May 2026, with a total contract value of £40,087. This opportunity is well-suited for small and medium enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) that provide IT service management solutions. Businesses with expertise in consulting, software development, and internet support could significantly benefit from participating in this tender process. Engaging with Leeds Trinity University may also open doors for future collaborations, especially given the university's focus on improving service delivery in its operations. ## Notice The new system should support our goal to "provide a service management solution and for the IT Services, Information Systems and Library Services, to deliver improved efficiencies and ways of working, enhanced oversight and a better customer experience". ******************************************************************************* The procurement will be conducted exclusively via the university's e-tendering website, where all documentation can be found and downloaded: https://neupc.delta-esourcing.com/members/leeds-trinity-university/ ******************************************************************************* The invitation to tender opens at 1730h on Tuesday 23/03/2021 The tender submission deadline is 1600h on Friday 23/04/2021 ******************************************************************************* Accessing a Tender Opportunity via the university's e-tendering website: Once you have created a supplier profile, to respond to an opportunity, click 'Response Manager' or 'View Invites' and Responses. You will then be presented with a list of all opportunities your organisation has previously worked on and be given the option of viewing current invites or entering the access code to begin responding to a new opportunity ******************************************************************************* The Access Code is D5RVYZ2X8T ******************************************************************************* Additional information: Deadline for receipt of queries about the tender : 22/04/2021 ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/17ad8a94-8b83-4a89-a074-29f33ebdc3a8 | | Notice type | Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Limited | | Procurement method details | Competitive quotation (below threshold) | | Tender suitability | SME, VCSE | | Awardee scale | Large | | All stages | Planning, Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 27 Jul 2021 | | Submission deadline | 23 Apr 2021 | | Future notice date | 7 Dec 2020 | | Award date | 27 May 2021 | | Contract period | 30 May 2021 - 20 May 2026 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | £40,087 | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Not specified | | Awards status | Active | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | LEEDS TRINITY UNIVERSITY | | Locality | LEEDS | | Post town | Leeds | | Postcode | LS18 5HD | | Country | England | | ITL 1 | TLE Yorkshire and The Humber | | ITL 2 | TLE4 West Yorkshire | | ITL 3 | TLE42 Leeds | | Local authority | Leeds | | Electoral ward | Horsforth | | Westminster constituency | Leeds North West | | Delivery location | Not specified | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | IVANTI | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72000000 - IT services: consulting, software development, Internet and support ## Release History - 27 Jul 2021 at 15:41 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/17ad8a94-8b83-4a89-a074-29f33ebdc3a8 - 23 Mar 2021 at 16:54 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/1051b8a5-ac68-4dd7-87b7-8a3756d43ea4 - 23 Nov 2020 at 17:45 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/d5cf8dc3-48ae-4733-9458-685198cd26ff ## Documents - https://www.contractsfinder.service.gov.uk/Notice/17ad8a94-8b83-4a89-a074-29f33ebdc3a8 27th July 2021 - Awarded contract notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/1051b8a5-ac68-4dd7-87b7-8a3756d43ea4 23rd March 2021 - Opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/d5cf8dc3-48ae-4733-9458-685198cd26ff 23rd November 2020 - Early engagement notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/Attachment/34bbeddf-9720-48d7-b8dd-975d18bd0884 An introduction to our initial understanding ## Notice URLs - https://neupc.delta-esourcing.com/members/leeds-trinity-university/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f92cca47-bffe-4b02-b454-a4e7e083ee31. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f92cca47-bffe-4b02-b454-a4e7e083ee31.json.