---
title: "Contract for the provision of contact centre services"
ocid: "ocds-b5fd17-f93fb21e-7df9-4729-ac35-99d764736322"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f93fb21e-7df9-4729-ac35-99d764736322"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f93fb21e-7df9-4729-ac35-99d764736322.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-f93fb21e-7df9-4729-ac35-99d764736322.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR INTERNATIONAL TRADE"
published: "2022-02-01"
---

# Contract for the provision of contact centre services

Buyer: DEPARTMENT FOR INTERNATIONAL TRADE  
Current stage: Award  
OCID: ocds-b5fd17-f93fb21e-7df9-4729-ac35-99d764736322

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-f93fb21e-7df9-4729-ac35-99d764736322)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-f93fb21e-7df9-4729-ac35-99d764736322.json)

## Summary

The Department for International Trade has completed a procurement process for a contract valued at £8,000,000 for the provision of contact centre services under the postal and telecommunications services category. This contract, which began on 26 August 2021 and concluded on 31 March 2022, was awarded to HGS UK Ltd. following a selective procurement method, specifically a call-off from a framework agreement. The procurement stage has reached completion, with the tender period ending on 16 August 2021.

This contract presents significant opportunities for large-scale service providers in the telecommunications sector, particularly those with expertise in contact centre operations. Companies that can demonstrate a robust capability in managing customer interactions and providing high-quality service delivery would be particularly well-suited to compete in future tenders of a similar nature. Engaging with the Department for International Trade may further offer insights into upcoming opportunities in public sector contracting.

## Notice

Contract for the provision of contact centre services

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/9eb82a91-2328-45a9-9836-a328060bf5c1 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Feb 2022 |
| Submission deadline | 16 Aug 2021 |
| Future notice date | Not specified |
| Award date | 16 Sep 2021 |
| Contract period | 25 Aug 2021 - 31 Mar 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £8,000,000 |
| Lots value | Not specified |
| Awards value | £8,000,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR INTERNATIONAL TRADE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1A 2BL |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HGS |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services

### Codes

- 64000000 - Postal and telecommunications services

## Release History

- 1 Feb 2022 at 11:13 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/9eb82a91-2328-45a9-9836-a328060bf5c1
- 23 Nov 2021 at 14:32 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/9eb82a91-2328-45a9-9836-a328060bf5c1
- 19 Nov 2021 at 15:49 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/9eb82a91-2328-45a9-9836-a328060bf5c1
- 19 Nov 2021 at 15:44 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/9eb82a91-2328-45a9-9836-a328060bf5c1
- 19 Nov 2021 at 15:41 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/9eb82a91-2328-45a9-9836-a328060bf5c1
- 30 Sep 2021 at 16:01 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/9eb82a91-2328-45a9-9836-a328060bf5c1

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/9eb82a91-2328-45a9-9836-a328060bf5c1
  1st February 2022 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/d0d30598-cfea-4d8a-9e11-280f13e8c373
  n/a
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/92d847f9-cb29-453e-ae64-b1ab75a24eee
  n/a
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/a74ffc2d-f5ec-4b4e-8670-b853d6f028c1
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f93fb21e-7df9-4729-ac35-99d764736322. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f93fb21e-7df9-4729-ac35-99d764736322.json.