---
title: "Provision and Maintenance of Service Desk System"
ocid: "ocds-b5fd17-f948cf4b-adc9-11e6-9901-0019b9f3037b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f948cf4b-adc9-11e6-9901-0019b9f3037b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f948cf4b-adc9-11e6-9901-0019b9f3037b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-f948cf4b-adc9-11e6-9901-0019b9f3037b.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "Bath & North East Somerset Council"
published: "2016-11-18"
---

# Provision and Maintenance of Service Desk System

Buyer: Bath & North East Somerset Council  
Current stage: Tender  
OCID: ocds-b5fd17-f948cf4b-adc9-11e6-9901-0019b9f3037b

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-f948cf4b-adc9-11e6-9901-0019b9f3037b)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-f948cf4b-adc9-11e6-9901-0019b9f3037b.json)

## Summary

The Bath and North East Somerset Council is seeking tenders for the "Provision and Maintenance of Service Desk System". This procurement falls within the IT services industry, specifically focusing on consulting, software development, and support. The tender process is currently active and employs an open procedure. Interested parties have until 23rd August 2016 to submit their proposals. The contract duration is set for 36 months, commencing on 15th September 2016, with an option to extend for an additional 12 months, and the total estimated value of the contract is £64,000.

This tender presents significant opportunities for businesses that specialise in IT services, particularly those offering innovative software solutions or customisable service desk platforms. Small to medium enterprises (SMEs) are encouraged to participate, as the procurement process is suitable for them. Companies with expertise in ITIL processes and a proven track record in delivering consultative support services would be particularly well-placed to compete effectively in this tender.

## Notice

The Council is reviewing its current Service Desk System and is looking at the market for a replacement system that will offer improved functionality, value for money, aligned with ITIL process and provide simple customisable features. The contract will be for 36 months with the option to extend for a further 12 months. Full details for tender document can be found on www.supplyingthesouthwest.org.uk

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b4f04860-a55b-489b-beab-e899d0554477 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Not specified |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Nov 2016 |
| Submission deadline | 23 Aug 2016 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 15 Sep 2016 - 24 Sep 2019 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £64,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Bath & North East Somerset Council |
| Locality | BATH |
| Postcode area | Bath |
| Postcode | BA1 5AW |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK5 West of England |
| ITL 3 | TLK52 Bath & North East Somerset and South Gloucestershire |
| Local authority | Bath and North East Somerset |
| Electoral ward | Kingsmead |
| Westminster constituency | Bath |
| Delivery location | TLK South West (England) |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48100000 - Industry specific software package
- 48900000 - Miscellaneous software package and computer systems
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 18 Nov 2016 at 20:17 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/b4f04860-a55b-489b-beab-e899d0554477

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/b4f04860-a55b-489b-beab-e899d0554477
  2nd August 2016 - Opportunity notice on Contracts Finder

## Notice URLs

- http://www.bathnes.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f948cf4b-adc9-11e6-9901-0019b9f3037b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f948cf4b-adc9-11e6-9901-0019b9f3037b.json.