---
title: "Freshservice IT Service Management (ITSM) Tool"
ocid: "ocds-b5fd17-f9545a7d-ef98-4b99-95a8-cda38e16fe6e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f9545a7d-ef98-4b99-95a8-cda38e16fe6e"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f9545a7d-ef98-4b99-95a8-cda38e16fe6e.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-f9545a7d-ef98-4b99-95a8-cda38e16fe6e.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "SUSSEX COMMUNITY NHS FOUNDATION TRUST"
published: "2023-05-31"
---

# Freshservice IT Service Management (ITSM) Tool

Buyer: SUSSEX COMMUNITY NHS FOUNDATION TRUST  
Current stage: Award  
OCID: ocds-b5fd17-f9545a7d-ef98-4b99-95a8-cda38e16fe6e

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-f9545a7d-ef98-4b99-95a8-cda38e16fe6e)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-f9545a7d-ef98-4b99-95a8-cda38e16fe6e.json)

## Summary

The Sussex Community NHS Foundation Trust, located in Brighton, United Kingdom, recently awarded a contract for the procurement of the "Freshservice IT Service Management (ITSM) Tool" to Freshworks Inc. The procurement process used a selective method, calling off from a framework agreement. The contract value amounts to GBP 270,720 with a contract period starting on April 11, 2023, and ending on April 10, 2026.

This opportunity can be particularly attractive to businesses in the IT services sector, specifically those offering consulting, software development, Internet, and support services. Companies with experience in providing IT management tools and solutions may find this tender suitable for their expertise and capabilities, enabling them to compete for and potentially secure contracts in the healthcare sector within the Sussex region.

## Notice

Freshservice IT Service Management (ITSM) Tool

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/c5bd61f1-be6e-44a7-b8a5-9ff318c21127 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 31 May 2023 |
| Submission deadline | 10 Apr 2023 |
| Future notice date | Not specified |
| Award date | 10 Apr 2023 |
| Contract period | 10 Apr 2023 - 10 Apr 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £207,720 |
| Lots value | Not specified |
| Awards value | £270,720 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SUSSEX COMMUNITY NHS FOUNDATION TRUST |
| Locality | BRIGHTON |
| Post town | Brighton |
| Postcode | BN2 3EW |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ21 Brighton and Hove |
| Local authority | Brighton and Hove |
| Electoral ward | Hanover & Elm Grove |
| Westminster constituency | Brighton Kemptown and Peacehaven |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FRESHWORKS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 31 May 2023 at 07:36 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/c5bd61f1-be6e-44a7-b8a5-9ff318c21127

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/c5bd61f1-be6e-44a7-b8a5-9ff318c21127
  31st May 2023 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f9545a7d-ef98-4b99-95a8-cda38e16fe6e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f9545a7d-ef98-4b99-95a8-cda38e16fe6e.json.