---
title: "Tender for Unified Contact Centre Solution"
ocid: "ocds-b5fd17-f96b2f5b-3e51-4acc-951a-7e0fc34611ca"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f96b2f5b-3e51-4acc-951a-7e0fc34611ca"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f96b2f5b-3e51-4acc-951a-7e0fc34611ca.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-f96b2f5b-3e51-4acc-951a-7e0fc34611ca.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "NOTTINGHAM COMMUNITY HOUSING ASSOCIATION"
published: "2021-11-17"
---

# Tender for Unified Contact Centre Solution

Buyer: NOTTINGHAM COMMUNITY HOUSING ASSOCIATION  
Current stage: Tender  
OCID: ocds-b5fd17-f96b2f5b-3e51-4acc-951a-7e0fc34611ca

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## Summary

The Nottingham Community Housing Association (NCHA) is currently conducting a tender for a "Unified Contact Centre Solution" as part of their initiative to enhance service delivery for both colleagues and customers. This procurement process falls under the goods category, specifically concerning software packages and information systems. The tender was published on 16 November 2021, and the open procurement method allows suppliers to respond. The deadline for submissions is set for 14 December 2021, with the resulting contract scheduled to commence on 1 April 2022 and run until 31 March 2025, in Nottinghamshire, United Kingdom.

This tender presents an excellent opportunity for businesses specialising in software and IT services, particularly those innovating in contact centre solutions. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) organisations are encouraged to compete, given the suitability provisions that favour their participation. The successful bidder will not only contribute to the NCHA's service improvement goals but will also establish a significant contract that could lead to further collaboration and growth within the public sector.

## Notice

NCHA have initiated a project to implement a Unified Contact Centre Solution that will best deliver our vision, the needs of our colleague and the needs of our customers. Additional information: If you want to find out more and to submit a tender, please visit: http:in-tendhost.co.uk/ncha Is a Recurrent Procurement Type? : No

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e96a3c0b-fc3f-413f-8fda-b108d2b651cc |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure (below threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Nov 2021 |
| Submission deadline | 14 Dec 2021 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 31 Mar 2022 - 31 Mar 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NOTTINGHAM COMMUNITY HOUSING ASSOCIATION |
| Locality | NOTTINGHAMSHIRE |
| Post town | Nottingham |
| Postcode | NG5 1AP |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF1 Derbyshire and Nottinghamshire |
| ITL 3 | TLF14 Nottingham |
| Local authority | Nottingham |
| Electoral ward | Berridge |
| Westminster constituency | Nottingham East |
| Delivery location | TLF East Midlands (England) |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 17 Nov 2021 at 14:38 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/e96a3c0b-fc3f-413f-8fda-b108d2b651cc
- 16 Nov 2021 at 08:42 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/e96a3c0b-fc3f-413f-8fda-b108d2b651cc

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/e96a3c0b-fc3f-413f-8fda-b108d2b651cc
  17th November 2021 - Opportunity notice on Contracts Finder
- https://in-tendhost.co.uk/NCHA/aspx/
  Additional information on how to apply for this contract

## Notice URLs

- http://www.ncha.org.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f96b2f5b-3e51-4acc-951a-7e0fc34611ca. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f96b2f5b-3e51-4acc-951a-7e0fc34611ca.json.