---
title: "Passenger Assist User Experience Research"
ocid: "ocds-b5fd17-f9a884c2-3593-4e07-8f03-8e858fa72715"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f9a884c2-3593-4e07-8f03-8e858fa72715"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f9a884c2-3593-4e07-8f03-8e858fa72715.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-f9a884c2-3593-4e07-8f03-8e858fa72715.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "OFFICE OF RAIL AND ROAD"
published: "2020-10-19"
---

# Passenger Assist User Experience Research

Buyer: OFFICE OF RAIL AND ROAD  
Current stage: Award  
OCID: ocds-b5fd17-f9a884c2-3593-4e07-8f03-8e858fa72715

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-f9a884c2-3593-4e07-8f03-8e858fa72715)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-f9a884c2-3593-4e07-8f03-8e858fa72715.json)

## Summary

The OFFICE OF RAIL AND ROAD is conducting a procurement process titled "Passenger Assist User Experience Research" within the research consultancy services industry. This contract, valued at £34,210, was awarded through a direct procurement method, specifically a single tender action below the threshold. The award was active as of 16th October 2020, with the contract period commencing on 19th October 2020 and due to conclude on 2nd July 2021. The delivery address is located in London, E14 4QZ.

This tender presents a significant opportunity for businesses, particularly small and medium-sized enterprises (SMEs), to engage in user experience research, which is vital for improving passenger services. Companies specialising in research consultancy, user experience design, and related fields would be well-suited to compete in this arena, potentially driving growth through collaborations aimed at enhancing user satisfaction within the rail sector.

## Notice

Single Tender contract placed for Passenger Assist User Experience Research

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/8ee1f1fa-78d7-491d-91e1-935b4d3c8b4b |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Single tender action (below threshold) |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Oct 2020 |
| Submission deadline | 15 Oct 2020 |
| Future notice date | Not specified |
| Award date | 15 Oct 2020 |
| Contract period | 18 Oct 2020 - 2 Jul 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £34,210 |
| Lots value | Not specified |
| Awards value | £34,210 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | OFFICE OF RAIL AND ROAD |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 4QZ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Canary Wharf |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | RS CONSULTING LTD T/A BREAKING BLUE |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73210000 - Research consultancy services

## Release History

- 19 Oct 2020 at 10:32 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/8ee1f1fa-78d7-491d-91e1-935b4d3c8b4b

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/8ee1f1fa-78d7-491d-91e1-935b4d3c8b4b
  19th October 2020 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/84e66b46-5b20-419f-b134-fa812d9a6c5b

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f9a884c2-3593-4e07-8f03-8e858fa72715. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f9a884c2-3593-4e07-8f03-8e858fa72715.json.