---
title: "Contact Centre Services for an EASS Helpline"
ocid: "ocds-b5fd17-f9a9355f-a012-4a5e-b544-60a635857e12"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f9a9355f-a012-4a5e-b544-60a635857e12"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f9a9355f-a012-4a5e-b544-60a635857e12.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-f9a9355f-a012-4a5e-b544-60a635857e12.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CROWN COMMERCIAL SERVICE"
published: "2023-08-09"
---

# Contact Centre Services for an EASS Helpline

Buyer: CROWN COMMERCIAL SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-f9a9355f-a012-4a5e-b544-60a635857e12

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-f9a9355f-a012-4a5e-b544-60a635857e12)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-f9a9355f-a012-4a5e-b544-60a635857e12.json)

## Summary

The Crown Commercial Service has awarded a contract for Contact Centre Services for an EASS Helpline under a selective procurement method where suppliers were called-off from a dynamic purchasing system. The contract, valued at GBP 5,000,000, was awarded to G4S GOVERNMENT AND OUTSOURCING SERVICES (UK) LIMITED. The contract period is from 1st July 2022 to 30th June 2025 with the tender period ending on 10th March 2022. This opportunity was initiated in a tender status and has now progressed to the award stage.

Businesses offering call centre services can benefit from this opportunity to provide Contact Centre Services for an EASS Helpline in various locations such as the United Kingdom, Isle of Man, Guernsey, and more. The procuring organisation is seeking expertise in this services category and is open to engaging with qualified suppliers. Suppliers with experience in dynamic purchasing systems and a track record of providing similar services are well-suited to compete for this contract which presents a significant business growth opportunity.

## Notice

Contact centre services for the EASS Helpline.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e9957a21-e4c2-4225-89df-8c6667752156 |
| Notice type | Award Notice |
| Procurement type | Dynamic |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a dynamic purchasing system |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Aug 2023 |
| Submission deadline | 10 Mar 2022 |
| Future notice date | Not specified |
| Award date | 28 Mar 2022 |
| Contract period | 30 Jun 2022 - 30 Jun 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £5,000,000 |
| Lots value | Not specified |
| Awards value | £5,000,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CROWN COMMERCIAL SERVICE |
| Locality | LIVERPOOL |
| Post town | Liverpool |
| Postcode | L3 9PP |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | City Centre North |
| Westminster constituency | Liverpool Riverside |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | G4S GOVERNMENT AND OUTSOURCING SERVICES (UK |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 9 Aug 2023 at 08:01 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/e9957a21-e4c2-4225-89df-8c6667752156

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/e9957a21-e4c2-4225-89df-8c6667752156
  9th August 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/170ced4a-43be-4748-b4c0-2d2f08ef6a00
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/671a893e-4bae-4c06-9414-0abf07a6957a

## Notice URLs

- https://www.gov.uk/government/organisations/crown-commercial-service

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f9a9355f-a012-4a5e-b544-60a635857e12. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f9a9355f-a012-4a5e-b544-60a635857e12.json.