---
title: "Great Yarmouth Borough Council Environmental Health, Planning and Licensing IT System - AWARD"
ocid: "ocds-b5fd17-f9aaabf4-b684-4f5f-95f6-afc563bfbed5"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f9aaabf4-b684-4f5f-95f6-afc563bfbed5"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f9aaabf4-b684-4f5f-95f6-afc563bfbed5.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-f9aaabf4-b684-4f5f-95f6-afc563bfbed5.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "EAST SUFFOLK COUNCIL"
published: "2024-10-25"
---

# Great Yarmouth Borough Council Environmental Health, Planning and Licensing IT System - AWARD

Buyer: EAST SUFFOLK COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-f9aaabf4-b684-4f5f-95f6-afc563bfbed5

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## Summary

Great Yarmouth Borough Council, with assistance from East Suffolk Council, has completed the award stage for a new IT system aimed at enhancing multiple service areas, including Environmental Health, Licensing, Planning and Building Control, ASB and community safety, and Assisted Living. This procurement falls within the software and information systems industry category, and the primary aim is to consolidate legacy systems into a single hosted solution to improve efficiency and customer service. The project is located in the East of England, with an implementation preparation date starting in the week commencing 23rd September 2024, a staged go-live start date in January 2025, and a complete system live by the end of December 2025. The contract spans from 7th October 2024 to 6th October 2033.

This tender presents significant growth opportunities for businesses providing comprehensive software solutions, particularly those offering industry-specific, network operating, license management, and development software packages. Small and medium-sized enterprises (SMEs) are deemed suitable to compete, making it a viable opportunity for agile software companies focusing on integrated IT systems and customer-oriented solutions. The procurement was conducted through an open procedure, indicating a competitive and transparent process, ultimately awarded to Idox Software Ltd for a contract valued at £434,990. Businesses specialising in the relevant software packages and capable of delivering performance management, self-service, and mobile working solutions will find this contract especially advantageous.

## Notice

Great Yarmouth Borough Council ("GYBC", "the Council", "the Authority") is looking to replace a number of legacy systems covering the following service areas with one hosted system, allowing the Council to take advantage of the advances in technology: 1. Environmental Health (including but not limited to food safety, health and safety, pollution control, environmental protection, private water supplies) 2. Licensing (including but not limited to taxis, animal welfare, scrap metal, alcohol, TENs, gambling) 3. Planning and Building Control (including but not limited to development control, building control, LLPG and land charges) 4. ASB and community safety 5. Assisted living (including DFG and other grants) The system must be able to deliver improved customer experience, reduce administrative burden on officers, make use of self service, include mobile working, provide performance management reports/dashboards. The system must also be accessible to the Customer Service department for the answering of customer queries. System Schedule will be as Follows: Implementation Preparation - w/c 23rd September 2024 The System Go Live Start Date (staged approach) - January 2025 Complete System Live - End of December 2025

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ebd75659-c173-4aa3-b94f-5e8537cd72ef |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Oct 2024 |
| Submission deadline | 30 Aug 2024 |
| Future notice date | Not specified |
| Award date | 10 Oct 2024 |
| Contract period | 6 Oct 2024 - 6 Oct 2033 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £434,990 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | EAST SUFFOLK COUNCIL |
| Locality | NORFOLK |
| Post town | Norwich |
| Postcode | NR30 2QF |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH5 Norfolk |
| ITL 3 | TLH51 Norwich and East Norfolk |
| Local authority | Great Yarmouth |
| Electoral ward | Nelson |
| Westminster constituency | Great Yarmouth |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | IDOX SOFTWARE |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems
- 48100000 - Industry specific software package
- 48214000 - Network operating system software package
- 48218000 - License management software package
- 48983000 - Development software package

## Release History

- 25 Oct 2024 at 11:25 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/ebd75659-c173-4aa3-b94f-5e8537cd72ef

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/ebd75659-c173-4aa3-b94f-5e8537cd72ef
  25th October 2024 - Awarded contract notice on Contracts Finder

## Provenance

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