---
title: "Primary Care IT / Digital Transformation Support Services - NHS Humber and North Yorkshire ICB"
ocid: "ocds-b5fd17-f9b4d4e5-bbcb-4778-a3cf-64561fd64db1"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f9b4d4e5-bbcb-4778-a3cf-64561fd64db1"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f9b4d4e5-bbcb-4778-a3cf-64561fd64db1.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-f9b4d4e5-bbcb-4778-a3cf-64561fd64db1.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS HUMBER & NORTH YORKSHIRE ICB"
published: "2024-11-12"
---

# Primary Care IT / Digital Transformation Support Services - NHS Humber and North Yorkshire ICB

Buyer: NHS HUMBER & NORTH YORKSHIRE ICB  
Current stage: Award  
OCID: ocds-b5fd17-f9b4d4e5-bbcb-4778-a3cf-64561fd64db1

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## Summary

The NHS Humber and North Yorkshire Integrated Care Board (ICB) is spearheading a tender for Primary Care IT / Digital Transformation Support Services, focusing on the Computer Support Services industry. Situated in the Yorkshire and the Humber region, this procurement has moved to the award stage with key dates including a closing date for tender responses on 23 August 2024 and a contract period starting on 1 April 2025, concluding on 31 March 2030. The process followed an open procedure method above the threshold, ensuring transparency and competitiveness in awarding the contract to the preferred bidder, N3i Limited, valued at approximately £31.8 million GBP.

This contract provides significant business growth opportunities, particularly for SMEs and organisations within the IT and digital transformation sectors. The appointed bidder will support critical primary care services with continuous, innovative, and efficient IT solutions, ensuring service stability and user satisfaction. The requirements outline areas such as 24/7 system support, secure operations, proactive incident management, and strategic service improvements. Businesses adept at managing substantial IT infrastructures and dedicated to improving healthcare services through technology will find this tender highly suitable for their growth strategies.

## Notice

NHS Humber and North Yorkshire Integrated Care Board (hereafter the Contracting Authority) is seeking to commission Primary Care IT / Digital Transformation Support Services through an open procurement process. The preferred Bidder will be required to demonstrate that they can provide and deliver a quality focussed and resilient service model which operates in a sustainable, innovative and flexible way, ensuring service user satisfaction throughout. The service will be required to: * Ensure that any transfer and transition of services is effectively managed to ensure a continuation of the existing level of service provision and to prevent de-stabilising the delivery of clinical services; * Ensure that Services are supported on a 24/7 basis as appropriate to requirement; * Ensure that all systems, and associated infrastructure, are securely operated and maintained; * Ensure a proactive support service is available, supporting a clinically essential service, with robust incident management processes; * Propose innovative and cost-effective strategies to address service improvement and sustainability and /or create financial efficiencies; and * Fully understand all local and national requirements and work closely with the ICB Places to help them plan better; to discharge their statutory duties; and exploit technology and systems in support of the challenging NHS transformation agenda. Additional information: e-Procurement portal - https://atamis-1928.my.site.com/s/Welcome (https://atamis-1928.my.site.com/s/Welcome) Bidders can access the opportunity and procurement documentation through the Atamis e-sourcing portal - https://atamis-1928.my.site.com/s/Welcome (https://atamis-1928.my.site.com/s/Welcome) - contract reference C234517 The closing date for tender responses is 13:00 on 23 August 2024

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/40d76308-fbdd-40b8-8cc7-3c8de8192d84 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Nov 2024 |
| Submission deadline | 23 Aug 2024 |
| Future notice date | Not specified |
| Award date | 7 Oct 2024 |
| Contract period | 31 Mar 2025 - 31 Mar 2030 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £31,823,995 |
| Lots value | Not specified |
| Awards value | £31,753,988 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS HUMBER & NORTH YORKSHIRE ICB |
| Locality | WILLERBY |
| Post town | Hull |
| Postcode | HU10 6DT |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE1 East Yorkshire and Northern Lincolnshire |
| ITL 3 | TLE12 East Riding of Yorkshire |
| Local authority | East Riding of Yorkshire |
| Electoral ward | Willerby and Kirk Ella |
| Westminster constituency | Kingston upon Hull West and Haltemprice |
| Delivery location | TLE Yorkshire and The Humber |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | N3I |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72610000 - Computer support services

## Release History

- 12 Nov 2024 at 18:04 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/40d76308-fbdd-40b8-8cc7-3c8de8192d84
- 5 Jul 2024 at 10:17 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/9aa98bd3-694b-41b8-ab59-b91d700d1294

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/40d76308-fbdd-40b8-8cc7-3c8de8192d84
  12th November 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/9aa98bd3-694b-41b8-ab59-b91d700d1294
  5th July 2024 - Opportunity notice on Contracts Finder

## Notice URLs

- https://atamis-1928.my.site.com/s/Welcome
- https://humberandnorthyorkshire.icb.nhs.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f9b4d4e5-bbcb-4778-a3cf-64561fd64db1. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f9b4d4e5-bbcb-4778-a3cf-64561fd64db1.json.