--- title: "Student Care Line" ocid: "ocds-b5fd17-f9be06a1-baa3-442e-a400-98a34ea5a309" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-f9be06a1-baa3-442e-a400-98a34ea5a309" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-f9be06a1-baa3-442e-a400-98a34ea5a309.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-f9be06a1-baa3-442e-a400-98a34ea5a309.json" source: "Contracts Finder" current_stage: "Tender" buyer: "UNIVERSITY OF SALFORD(THE)" published: "2020-09-22" --- # Student Care Line Buyer: UNIVERSITY OF SALFORD(THE) Current stage: Tender OCID: ocds-b5fd17-f9be06a1-baa3-442e-a400-98a34ea5a309 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-f9be06a1-baa3-442e-a400-98a34ea5a309) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-f9be06a1-baa3-442e-a400-98a34ea5a309.json) ## Summary The University of Salford is currently seeking a provider for its "Student Care Line" services, classified under counselling services within the public sector. This procurement process is in the Tender stage and is set to conclude on 6th October 2020. The total value of the contract is £100,000 and the services will commence on 1st November 2020, lasting until 31st October 2022. Located in Salford, England (M5 4WT), this open procurement offers a transparent opportunity for interested parties to engage with an educational institution. This tender presents a valuable opportunity for businesses specializing in emotional and mental health support, particularly those providing 24/7 counselling services staffed by qualified professionals. Small and medium-sized enterprises (SMEs) that possess relevant experience in trauma-informed care and have the necessary insurance and risk management procedures in place would be well-positioned to compete for this contract. Businesses capable of delivering robust and secure counselling solutions are encouraged to explore this tender to expand their client portfolio within the education sector. ## Notice The University of Salford is seeking a provider for the student care line services. A) Main Requirements 1. The provider is covered by appropriate insurance for the type of work being undertaken and has arrangements in place to continue this coverage, for the relevant period when legal action may be undertaken, if they should cease trading or offering this type of service - and this is all robust as regards the contracting and sub-contracting organisations. 2. This will be a 24/7/365 service. 3. Providing access to emotional/mental wellbeing support for up to an hour at a time. 4. Staffed by qualified counsellors who are either already BACP accredited or close to achieving their accreditation. All counsellors who staff the line must have a minimum of 300 hours supervised counselling practice. 5. The counsellors will be experienced and trained in handling trauma. 6. Service has clearly stated risk-management procedures which are satisfactory to the University. 7. In the event that a student discloses information which indicates that one of the following risks is present: * The caller presents a risk to others * The caller discloses abuse concerning a child or vulnerable adult * The caller presents a risk to their own life and a safety plan cannot be agreed Then as well as managing the risk appropriately, the service provider will also send an email to the University of Salford Counselling & Wellbeing team (wellbeing@salford.ac.uk) to advise them of the risk that was presented. This will be seen by the Counselling & Wellbeing on the next working day and will be to provide additional follow up support to the student or other staff students impacted, and is not part of immediate risk management or emergency response to such incidents. 8. In order to enable Point 7, the service will collect sufficient information about the student (e.g. name and roll number) to enable this. NB: Unless students disclose one of the stated risks, then the fact they have called the service will remain anonymous..... Please go to our InTend Portal for full tender documentation. Additional information: Please send all correspondence to our InTend Portal: https://in-tendhost.co.uk/salford/aspx/Home ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/6daea192-15a9-4210-bbf9-80b789a134d4 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 22 Sep 2020 | | Submission deadline | 6 Oct 2020 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 1 Nov 2020 - 31 Oct 2022 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £100,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | UNIVERSITY OF SALFORD(THE) | | Locality | SALFORD | | Post town | Manchester | | Postcode | M5 4WT | | Country | England | | ITL 1 | TLD North West (England) | | ITL 2 | TLD3 Greater Manchester | | ITL 3 | TLD34 Greater Manchester South West | | Local authority | Salford | | Electoral ward | Ordsall | | Westminster constituency | Salford | | Delivery location | Not specified | ## CPV Codes ### Divisions - 85 - Health and social work services ### Codes - 85312320 - Counselling services ## Release History - 22 Sep 2020 at 16:20 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/6daea192-15a9-4210-bbf9-80b789a134d4 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/6daea192-15a9-4210-bbf9-80b789a134d4 22nd September 2020 - Opportunity notice on Contracts Finder ## Notice URLs - https://in-tendhost.co.uk/salford/aspx/Home ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-f9be06a1-baa3-442e-a400-98a34ea5a309. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-f9be06a1-baa3-442e-a400-98a34ea5a309.json.